Recent Posts

Do You Need to Have Your Air Ducts Professionally Cleaned?

1/16/2020 (Permalink)

Accumulation of dust due to dirty air ducts This is a dirty A/C duct before being cleaned by SERVPRO.

Living in Jacksonville, running your air conditioner is just not an option, especially during the hot summer months. The air that is cooled by your air conditioner circulates via the air ducts that run throughout the home. Your air conditioner is recycling that air constantly. This is the same air that you and your family breathe, so of course, you want this air to be as clean as possible to help prevent odors and possible health issues. When you clean your air ducts, you’re removing dust and contaminants within the ducts. 

These are the top five benefits to having your air ducts professionally cleaned:

  1. Reduce dust. As the air goes through the ducts, dust can accumulate. Getting your ducts cleaned will reduce the dust re-circulating through the home and potentially getting on your furniture, bedding, floors, clothes and all other surfaces.

  2. Minimize allergies and irritants. These allergens include pet dander, pollen, dust, bacteria, mildew, mold spores, smoke from cooking and candles, and many other toxins that linger in your air ducts. Periodically cleaning out your ducts can help reduce these irritants. A professional air duct cleaning will result in a healthier home.

  3. You'll breathe cleaner air. Even if you don’t have asthma or allergies, cleaner air is better air. Poor air quality has been known to cause health issues. If you were given the choice to breathe clean or dirty air which would you prefer? Cleaning your air ducts can make your home more comfortable.

  4. Lingering smells and odors. Have your air ducts professionally cleaned will help get rid of unpleasant smells in the air such as pet odors, cigarette smoke, and even musty odors. As hard as your air conditioner tries to remove these odors, some are just stubborn.

  5. Improve airflow. If you have years of accumulated dust and grime, it can restrict your airflow. This means your system will have to work harder than normal. A clean system is going to be more efficient and utilize the least amount of energy, meaning lower electric bills and less wear and tear on your system components.

Please know, it’s not always necessary to have your air ducts cleaned. If you think you might need your air ducts cleaned, SERVPRO will be happy to inspect the heating, ventilation and air conditioning unit (HVAC) and let you know how you should proceed.

Before cleaning your air ducts, call your local Jacksonville SERVPRO. We will make recommendations about the best way to address any indoor air quality concerns which can save you money and provide peace of mind on the health of your system.

Key Factors for Drying Water Damage

1/13/2020 (Permalink)

water extraction wand being used on wood floor The more water you extract or pump out of the structure, the less you will need to remove with dehumidifiers.

Drying a house or building and its contents quickly is important to minimizing damages. Four factors affect the amount of time required for drying: 

  • Temperature.
  • Amount of water to be evaporated.
  • Humidity.
  • Air movement.

Remember the rule “wet goes to dry.” The rule means that moisture moves from wet materials to drier materials or wet air to drier air to seek an equilibrium. Dry air absorbs moisture from wet surfaces. Dry surfaces absorb moisture from wet air. Each of the four factors for drying affect the process of wet going to dry.


Drying occurs faster when rooms are heated to 70° to 90° since hot air can hold more moisture. If heat is not available, portable heaters may be used. Ideally, temperature in the affected areas of a structure should be between 70° and 80°. Temperatures above 85° on the first drying days could result in too much moisture in the air causing secondary damage if there are not enough dehumidifiers.

Amount of Water to Be Evaporated

The more water you extract or pump out of the structure, the less you will need to remove with dehumidifiers. A liquid is easier and faster to remove than a gas. Physical extraction is 1200 times more efficient than dehumidification. We use a submersible pump if two inches or more of water is standing in the affected area.

Truck mounts can extract 36,000 gal/day. The best dehumidifiers can extract only 30 gal/day. Therefore, physical extraction is important.

Air Movement

Air movement is important to drying. The air in a water-damaged room is normally damp and humid, slowing evaporation. Blowing the damp air out and bringing warm, dry air in will speed drying. Proper positioning of air movers will help. Remember to change the location of air movers as drying occurs to promote even, thorough drying of surfaces.

Learn more about our water restoration process and call SERVPRO Fernandina Beach/Jacksonville Northeast at 904.729.2401 if you have water damage.

Why SERVPRO for Flood & Fire Damage Northeast Jacksonville – Large or Small Disasters

1/6/2020 (Permalink)

Servpro Technicians on Job Site SERVPRO Technicians working on a job site.

Florida has its share of natural disasters such as lightning, flooding, and hurricanes. The effects of these events cause millions of dollars in damage every year, and tremendous hardship for our residents. In addition to natural disasters, we also have our share of fires, plumbing leaks, and mold issues that require remediation and restoration.

SERVPRO responds to flood or fire damage in the Northeast Jacksonville and Fernandina Beach area 24 hours a day, 7 days a week. We also have professional technicians ready to clean up after a fire and stop mold before it gets started in our humid climate. Your Northeast Jacksonville SERVPRO team has extensive experience, first-class training, and top-of-the-line equipment to restore your home or business after a disaster. We can even handle large commercial restoration projects since we can mobilize large teams by utilizing our partner SERVPRO teams from around the country.

Experience & Training

Our team has experience in dealing with many events in the greater Northeast Jacksonville area. We are IICRC certified (Institute of Inspection, Cleaning, and Restoration Certification, which is the non-profit certifying body for the cleaning and restoration industry). Additionally, should the need arise, we can also tap into experts such as biohazard or construction contractors.

Disaster Restoration Equipment

Responding to any size of event requires a variety of equipment. We have truck mounted water extraction pumps, submersible pumps, high-speed air movers and more. Whether it is cleaning up after a water leak or a fire, we completely clean and sanitize your home or business. We also have the tools and experience to ensure effective mold remediation such as moisture detection equipment and industrial dehumidifiers.

Commitment to Our Clients

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Fernandina Beach / Jacksonville Northeast provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response, day or night. We aim to return your premises to you, "Like it never even happened."

10 Safety Tips for Space Heaters

12/30/2019 (Permalink)

Warming feet with a space heater When staying warm, it's important to keep fire safety in mind when using space heaters.

Thankfully, northeast Florida has a pretty mild winter, but we do have some cold weather. Often on our chilly Florida nights, it’s common for families to use space heaters to take the chill off. Space heaters can be a more affordable alternative to central heat when you don’t need to heat the whole house. They can also boost the temperature of rooms used by individuals who may be sensitive to cold, especially elderly persons, without sacrificing the comfort of other family members.

Safety is very important when using space heaters. The U.S. Consumer Product Safety Commission estimates that more than 25,000 residential fires yearly are associated with space heaters, resulting in more than 300 deaths. In addition, an estimated 6,000 people are treated in emergency rooms due to contact with the hot surfaces of room heaters, mostly in non-fire situations.

However, space heaters, especially older ones come with a fire risk. Here are eight tips to consider if you use space heaters in your North Jacksonville or Fernandina area home.

  1. Never plug your space heater into a surge protector. Plug it directly into a wall receptacle.
  2. Avoid using space heaters in wet areas such as bathrooms and kitchens.
  3. Be sure your space heater has a tip over feature that makes it turn off if knocked over. If not, consider replacing it.
  4. Monitor your pets closely around the space heater.
  5. Never leave space heaters unattended, especially around children.
  6. Do not operate a space heater while you are sleeping. Always turn them off and unplug them before going to bed.
  7. Avoid placing your heater in walkways where they are more apt to be knocked over.
  8. Keep your space heater away from curtains, blankets and other fabric materials. Keep anything that can heat at least 3 feet away from anything that can burn.
  9. If your space heater cords are tattered or it’s not working as expected, turn it off and have it checked by an electrician or consider replacing it.
  10. Be sure everyone in your home knows how to safely use your space heater.

Practicing good safety measures can drastically reduce the risk of a fire or injury in your home, but accidents can and do happen. If you ever need assistance with clean up after a fire in your home or business, our team at SERVPRO specializes in fire damage repair and restoration and can work with your insurance carrier to get things back to normal. 

Holiday Greetings and a Note from a Satisfied Customer  

12/23/2019 (Permalink)

Graphic saying "Merry Christmas and Thank You!" Happy Holidays and thank you to our wonderful customers from all of us at SERVPRO Fernandina Beach/Jacksonville Northeast!

The holidays are a time for good tidings and we at SERVPRO of Fernandina Beach/Jacksonville Northeast would like to wish all of our customers a Merry Christmas and Happy New Year!

We’d also like to share the following message from one of our recent customers. It’s this type of experience that we strive to give all of our customers and we thank Mr. Shatford for sharing his thoughts with us…

“Just a note to thank the SERVPRO Team for your fast, professional and complete response to our water overflow issue we encountered on Nov. 20/19 when the exit hose from our washing machine became disconnected from its drain.

You were our first contact and arranged for a crew at our door in little over an hour—-exceptionally fast service.

Jeremy Wade, Crew Chief, and his assistant Michael Rorrer immediately took charge of the situation, explained the process to us and proceeded to install drying equipment upstairs and down.  Over the next few days, Jeremy and other members of his crew ( Stan and Michael ) checked in on us and kept track of progress.

I want to single out Jeremy as an excellent Crew  Chief.  From the moment we met him, we felt comfortable that he knew what he was doing and found him both professional and personable.  He did what he said he would do and it was important to us that he stayed with us throughout the experience.  I would recommend him to anybody as a skilled, understanding and efficient Chief with the capability to make customers as  comfortable as possible as they ‘live’ through a difficult period.

Thank you, again.”

D. Shatford
Fernandina Beach

We thank all of our customers for their business and their trust in us this year. Merry Christmas and Happy New Year!

Why You Can Rely on SERVPRO of Fernandina Beach/Jacksonville Northeast

12/16/2019 (Permalink)

Three of our SERVPRO technicians who recently received water restoration certification. Jeremy Wade, Michael Rorrer and Pamela Corbitt recently received Water Restoration Technician (WRT) certification.

Home and business owners rely on SERVPRO of Fernandina Beach/Jacksonville Northeast to restore damaged property for a variety of reasons. Following are just a few.

  1. We Respond Promptly 

 You can reach us 24 hours a day and 7 days a week and 365 days a year. Our phones are answered by trained on-call managers even outside business hours. This means that you will always to speak to someone who is able to dispatch crews to assist you. Then there’s our service response guidelines…Within one hour of your call, SERVPRO Fernandina Beach/ will coordinate with you to arrange for service. Within four hours of your call, we will be on-site to start mitigation services (if necessary). Within eight business hours, we will give you a verbal briefing of the scope of damage and needed mitigation efforts.  We’re faster to any size disaster.

  1. Our Staff is Trained & Qualified

Our technicians have training through the IICRC (Institute of Inspection Cleaning and Restoration Certification).  SERVPRO of Fernandina Beach/Jacksonville Northeast have certifications through IICRC such as water damage restoration (WRT), applied structural drying (ASD), applied microbial remediation (AMRT), fire and smoke restoration (FSRT), and more.  Three additional employees recently received water damage restoration (WRT) certification.

  1. We Understand Your Situation

SERVPRO of Fernandina Beach/Jacksonville Northeast understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. We’re on the same page with you when it comes to keep the costs down, remediate the damage, and make your home or business look “Like it never even happened.”

  1. Our Restore vs. Replace Philosophy 

Our philosophy is to restore, rather than to replace, when possible and preferable for our customer. We have your best interests at heart. The drying and cleaning methods that we use allow us to save on costs rather than replacement. The benefit of restoring is being cost effective, saving time, and giving you peace of mind.

SERVPRO of Fernandina Beach/Jacksonville Northeast is here to help whenever you need it. When you call us at 904-729-2401 you will be speaking to a decisionmaker who is able to dispatch a crew and help you make it “Like it never even happened,” as soon as possible.

Fire Safety Tips For Your Nassau County/North Jax Live Christmas Tree

12/9/2019 (Permalink)

Close up of Christmas tree with ornaments. Live Christmas trees are special but it's important to follow these tips to prevent fires.

Source: American Christmas Tree Association

Did you know that Christmas tree-related fires alone result in 13 million dollars annually in property damage? More importantly, these fires present real risk towards family and friends. When showcasing a live tree in your home, the combination of tree dryness, electrical malfunction with lights and poorly located heating sources can make for a deadly combination.


  • Fresh trees are less likely to catch fire, so look for a tree with vibrant green needles that are hard to pluck and don’t break easily from its branches. The tree shouldn’t be shedding its needles readily.
  • Always place your tree away from heat sources like fireplaces, radiators, candles, heat vents or lights, and keep the tree base filled with water to avoid a dry out.
  • Make sure all your indoor and outdoor Christmas lights have been tested in a lab by the UL or ETL/ITSNA for safety, and throw out any damaged lights.
  • Any lights you use outdoors must be labeled suitable for exterior placement, and be sure to plug them into a ground-fault circuit interrupter protected receptacle.
  • Keep all your holiday candles away from your Christmas tree, surrounding furniture and décor.
  • Bedtime means lights off! ­ Don’t forget to turn your Christmas tree lights off each night.

SERVPRO of Fernandina Beach/Jacksonville Northeast wishes you a safe and happy holiday season!

How To Make A Home Fire Escape Plan

12/3/2019 (Permalink)

Home in flames at night. Having a home fire escape plan will reduce the chance of fire-related injuries.

Source: National Fire Protection Association

On average, there are 358,000 home fires each year in the U.S. with 12,300 injuries. Having a home fire escape plan will reduce the chance of fire-related injuries. Follow these steps to create yours. 

  • Draw a map of your home. Show all doors and windows.
  • Mark all of the smoke alarms with “SA”. Smoke alarms should be in each sleeping room, outside each sleeping area, and on every level of the home.
  • Visit each room. Find two ways out.
  • All windows and doors should open easily. You should be able to use them to get outside.
  • Make sure your home has smoke alarms. Push the test button to make sure each alarm is working.
  • Pick a meeting place outside. It should be in front of your home. Everyone will meet at the meeting place.
  • Make sure your house or building number can be seen from the street.
  • Talk about your plan with everyone in your home.
  • Learn the emergency phone number for your fire department.
  • Practice your home fire drill!

If you suffer smoke or fire damage to your home, SERVPRO of Fernandina Beach/Jacksonville Northeast can help. Call us at 904.729.2401.

A Note About Use of Turkey Fryers in Fernandina/North Jax

11/25/2019 (Permalink)

A fried turkey in an aluminum pan on a countertop. SERVPRO of Fernandina Beach/Jacksonville Northeast wishes you a safe and Happy Thanksgiving. If you plan to use a turkey fryer, please use caution!

Source: National Fire Protection Association (NFPA)

This time of year many people in this part of Florida take our their oil fryers to cook holiday turkeys but beware:

NFPA discourages the use of outdoor gas-fueled turkey fryers that immerse the turkey in hot oil.

NFPA advises that turkey fryers that use cooking oil are not suitable for safe use by even careful consumer. These turkey fryers use a substantial quantity of cooking oil at high temperatures and units currently available for home use pose a significant danger that hot oil will be released at some point during the cooking process. In addition, the burners that heat the oil can ignite spilled oil. The use of turkey fryers can lead to burns, other injuries, as well as the destruction of property. NFPA urges those who prefer fried turkey to acquire the dish at professional establishments, such as grocery stores, specialty food retailers, and restaurants. Another option is to consider a new type of "oil-less" turkey fryer."

SERVPRO of Fernandina Beach/Jacksonville Northeast hopes you will keep these tips in mind as you prepare for the holiday. We wish you and your family a safe and Happy Thanksgiving.

Cooking Safety on Thanksgiving

11/20/2019 (Permalink)

Thanksgiving turkey on a platter SERVPRO of Fernandina Beach/Jacksonville Northeast wishes you a Happy Thanksgiving Call us at 904.729.2401 if you run into any fire-related issues.

Source: National Fire Protection Association (NFPA)

Thanksgiving is the peak day for home cooking fires. Observing the following tips will help make sure you stay safe from fires on Thanksgiving Day.

  • Stay in the kitchen when you are cooking on the stovetop so you can keep an eye on the food.
  • Stay in the home when cooking your turkey and check on it frequently.
  • Keep children away from the stove. The stove will be hot and kids should stay 3 feet away.
  • Make sure kids stay away from hot food and liquids. The steam or splash from vegetables, gravy or coffee could cause serious burns.
  • Keep the floor clear so you don’t trip over kids, toys, pocketbooks or bags. • Keep knives out of the reach of children.
  • Keep matches and utility lighters out of the reach of children — up high in a locked cabinet.
  • Never leave children alone in room with a lit candle.
  • Make sure your smoke alarms are working. Test them by pushing the test button.