Recent Posts

Broken Water Main Results in Flooding at Jacksonville Commercial Warehouse

9/22/2020 (Permalink)

Two SERVPRO of Fernandina Beach/Jacksonville Northeast technicians cleaning up flooding at a Jacksonville warehouse. The flooding in this warehouse was the result of a water main break.  

This large one-story commercial warehouse just outside of Jacksonville flooded 15,000-16,000 sq. ft. Some 6000 gallons of water were released from the broken water main to the air conditioner chiller unit. Cleanup required extraction of water and oil. Water was then pumped to 500 gallon waste containers to be hauled off by a hazardous waste company.

Notice in the accompanying photo the extent of the water damage. Flooding in commercial buildings can happen very quickly, especially if there is no one on site to identify the problem. What starts out as a small water leak can turn into something larger, and cause significantly more damage than expected. If your commercial property has old pipes, there is a higher chance of water damage occurring. Broken pipes are a common cause of water damage in commercial facilities.It is very common for broken or cracked pipes to occur in commercial buildings, especially when they age. When a pipe bursts, water rushes out of them, spraying throughout the whole building. A busted pipe can cause damage to the walls, ceilings, flooring, and any other contents you have filling that space.

Our customer was very pleased with our quick response and fast turnaround time. No job is too big or too small for this SERVPRO team!

If you have water damage or flooding at your commercial facility, call SERVPRO of Fernandina Beach/Jacksonville Northeast at 904.729.2401.

Afternoon Thunderstorm Wreaks Havoc on Warehouse Near Jacksonville Airport

9/9/2020 (Permalink)

flooding and standing water in a warehouse near Jacksonville airport with a technician extracting water If you or your business have flood damage, call SERVPRO of Fernandina Beach/Jacksonville Northeast at 904.729.2401

The  afternoon thunderstorms we have been experiencing in the Jacksonville area can cause major water damages. The flooding shown in this photo occurred at a accessories warehouse in Oceanway near the airport.

Flood damage can affect your business operation in a variety of ways and can range in size from being isolated to a single room to entire floors being fully submerged.

Knowing how to prepare and deal with potential flooding in advance can affect how much of your property can be restored and how much has to be replaced. Below are prevention, mitigation and restoration tips to follow until help arrives:

Flood Preparation Tips:

  •  Determine if your property is in a flood plain.
  •  In any emergency, always listen to the instructions given by local emergency management officials.
  •  Carefully assess how your company functions, both internally and externally, to determine which staff, materials, procedures and equipment are absolutely necessary to keep the business operating.
  •  Plan what you will do if your building, plant or store is not accessible. This type of planning is often referred to as a continuity of operations plan, or COOP, and includes all facets of your business.
  •  Plan for payroll continuity.
  •  Review your emergency plans annually. Just as your business changes over time, so do your preparedness needs. When you hire new employees or when there are changes in how your company functions, you should update your plans and inform your people.
  •  Visit for a comprehensive plan and to learn about emergency plans.

If you have water damage, call SERVPRO of Fernandina Beach/Jacksonville Northeast at 904.729.2401

Sign Up for Emergency Storm Alerts in Nassau and Duval Counties

9/2/2020 (Permalink)

We are entering peak hurricane season in Jacksonville and Northeast Florida. Here is a tip to help keep you safe in the event of a storm.

County alert systems keep you up to date about storms and severe weather. Below we explain the alert systems available to you in Duval and Nassau counties and provide the links that allow you to sign up.  

AlertJax: Emergency Notification System in Duval County

AlertJax/Jax Ready is an emergency notification system that will call/text residents in the event of a potential or pending emergency.  It is a free service to the citizens of Duval County.  

Additionally, AlertJax provides weather warnings based on geographical location including severe weather warnings from the National Weather Service within minutes of being issued.  If you wish to register use the link below. 

Sign up for AlertJax…

Alert Nassau: Emergency Notification System in Nassau County

Keep informed about emergency conditions and other important community news by signing up for our Emergency Alert Notification System.  This Citizen Alert system provides you with critical information quickly in a variety of situations, like when circumstances require evacuations or sheltering-in-place for your neighborhood, or create unexpected road closures.  You can receive voice-recorded alerts to your choice of home, mobile, or business phones, as well as text alerts and e-mail messages. 

Sign up for Alert Nassau…

If you or someone you know suffers storm-related water damage, call SERVPRO Fernandina Beach/Jacksonville Northeast at 904.729.2401.

Kitchen Fire at St. Mary's Home Leaves Substantial Damage

8/27/2020 (Permalink)

smoke and fire damage in a St. Marys kitchen Many fires start when cooking food is left unattended on the stovetop.

The accompanying photograph shows some of the damage that occurred as a result of a kitchen fire at a St. Marys home. The fire was caused when a person cooking left food unattended on the stove. 

A fire can leave behind soot, smoke damage, and a host of other problems. Ceilings, walls, woodwork, carpeting, and floors will often need a thorough professional cleaning. If your home or business suffers a fire, it is important to take the appropriate steps to prevent further damage until SERVPRO of Fernandina Beach/Jacksonville Northeast professionals arrive. The following tips may help reduce damage and increase chances of a successful restoration.

What To Do After A Fire

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome with light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.
  • Change HVAC filter.
  • Tape double layers of cheesecloth over air registers. 

What NOT To Do After A Fire

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting us.
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
  • Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

If you have fire damage, call SERVPRO of Fernandina Beach/Jacksonville Northeast at 904.729.2401 as soon as possible.


8/18/2020 (Permalink)

mold growth visible where cabinets had been removed of corner of house If you have mold growth in your home or business, call us at 904.729.2401. We are Florida-licensed mold remediators.

Mold is a common problem in Jacksonville and Northeast Florida. Prompt mitigation is vital to avoid mold growth, which can be visible in as little as 24 to 48 hours under certain conditions, especially in our hot, humid summers. Here are tips for doing so.

- Keep the humidity between 30 to 60 percent. Be sure to leave your air conditioner on if you leave your house overnight.

-Provide for proper drainage away from building foundations.

-Regularly inspect plumbing and appliances for leaks.

-Keep gutters and drains clear of debris. 

-Inspect the roof, windows and other areas where water might enter the building and perform necessary maintenance.

-Respond to all water intrusions immediately. Remember, water damage and mold growth often go hand-on hand.

We Are Licensed in Mold Remediation

Contact SERVPRO of Fernandina Beach/Jacksonville Northeast professionals at 904.729.2401 for assistance after a water damage or if you discover mold. We are licensed in  the state of Florida in mold remediation.

A Note About Fire Damage Restoration

8/5/2020 (Permalink)

a home engulfed in flames and billowing smoke    Call SERVPRO at 904.729.2401 of Fernandina Beach/Jacksonville NE if you have smoke or fire damage.

Fire damage restoration involves removing smoke residues and deodorizing smoke odors. Fire damages present a great variety of cleaning challenges due to the many ways that heat, oxygen, moisture, and gases interact to form smoke residues. The different types of burning materials found in buildings and the effects smoke and heat have on materials create other variables for cleaning methods. All of these variables make it difficult to establish fixed, defined procedures for cleaning fire damages, but the primary steps are outlined below.

Emergency Contact

When you call us, our representative will ask questions regarding the fire damage event that enables us to respond immediately with the appropriate equipment and resources. 

Inspection and Fire Damage Assessment

We carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. 

Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, we can board up missing windows and walls and place tarps on damaged roofs. 

Water Removal and Drying (if water damage is present from fire-fighting efforts)

The water removal process begins almost immediately and removes the majority of the water. We then use dehumidifiers and air movers to remove the remaining water and complete the drying process. 

Removal of Smoke and Soot from All Surfaces

We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces. 

 Cleaning and Sanitizing

We clean, sanitize, and disinfect all of the restorable items and structures that were impacted. We use a variety of cleaning techniques, and we’re also trained to remove odors using industrial air scrubbers and fogging equipment.


Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business—whatever it takes to return the property to preloss condition.

As you will note, fire restoration is very labor intensive as the structure and all contents must be considered and cleaned. You can be assured, however, that SERVPRO Fernandina Beach/Jacksonville Northeast has the experience and equipment to provide you with an outstanding restoration. Call us at 904.729.2401 if you suffer smoke or fire damage.

Jacksonville and Northeast Florida Brace for Hurricane Isaias

7/31/2020 (Permalink)

aerial photo of a hurricane Hurricane Isaias packs winds of 80 mph as it moves through the Bahamas and toward the Florida Coast.

Source: FEMA

With Hurricane Isaias churning off the coast of Florida, it’s time for residents of Jacksonville, Oceanway, River City, Yulee, Fernandina Beach and other nearby towns to prepare. That means creating an emergency kit.

Having the proper supplies on hand is key to being prepared during this year’s hurricane season, which lasts through the end of November. Keep your supplies in an easy-to-carry emergency-preparedness kit that you can use at home or take with you in case you must evacuate. 

At a minimum, you should have these basic supplies:

  • Water: one gallon per person, per day (3-day supply for evacuation, 2-week supply for home).
  • Food: non-perishable, easy-to-prepare items (3-day supply for evacuation, 2-week supply for home).
  • Flashlight.
  • Battery-powered or hand-crank radio (NOAA Weather Radio, if possible).
  • Extra batteries.
  • First aid kit.
  • Medications (7-day supply) and medical items.
  • Multi-purpose tool, like a Swiss Army knife.
  • Sanitation and personal hygiene items.
  • Copies of personal documents (medication list and pertinent medical information, proof of address, deed/lease to home, passports, birth certificates, insurance policies).
  • Cell phone with charger.
  • Family and emergency contact information.
  • Extra cash (ATMs might be inoperable).
  • Extra fuel for generator and car.

Depending on your family’s requirements, you may need to include: medical-care items, baby supplies, pet supplies and other things, such as extra car and house keys.

Additional supplies might include towels, plastic sheeting, duct tape, scissors and work gloves. This year, you’ll also want to have plenty of facial masks and hand sanitizers for protection against the coronavirus.

Resources that offer additional information on putting together emergency kits are online at and

Jacksonville Area Entering Peak Season for Hurricanes

7/23/2020 (Permalink)

hurricane winds blowing trees near coastline If storms impact your home or business, and you have water damage, call SERVPRO of Fernandina Beach/Jax NE at 904.729.2401.

Source: National Weather Service

Hurricane season is upon us. Meteorologists are currently tracking several storms in the Atlantic, so now is the time for residents of Jacksonville, Oceanway, River City, Yulee, Fernandina Beach and surrounding areas to brush up on their knowledge and preparations for potential bad weather. Following are some definitions of which you should be aware.

NOTE: The number of Tropical Storms and Hurricanes increases substantially in August, peaks in mid-September and decreases towards a minimum by early November. 

Tropical Depression
A tropical depression is a tropical cyclone that has maximum sustained surface winds (one-minute average) of 38 mph (33 knots) or less. 

Tropical Storm
A tropical storm is a tropical cyclone that has maximum sustained surface winds ranging from 39-73 mph (34 to 63 knots).

A hurricane is a tropical cyclone that has maximum sustained surface winds of 74 mph or greater (64 knots or greater).

Tropical Storm Watch
A Tropical Storm Watch is issued when Tropical Storm conditions, including winds of 39-73 mph, pose a POSSIBLE threat to a specified coastal area within 48 hours.

Tropical Storm Warning
A Tropical Storm Warning is issued when Tropical Storm conditions, including winds of 39-73 mph, are EXPECTED in a specified coastal area within 36 hours or less.

Hurricane Watch
A Hurricane Watch is issued when sustained winds of 74 mph or higher are POSSIBLE within the specified area of the Watch. Because hurricane preparedness activities become difficult once winds reach tropical storm force, the Watch is issued 48 hours in advance of the onset of tropical storm force winds.

Hurricane Warning
A Hurricane Warning is issued when sustained winds of 74 mph or higher are EXPECTED somewhere within the specified area of the Warning. Because hurricane preparedness activities become difficult once winds reach tropical storm force, the Warning is issued 36 hours in advance of the onset of tropical storm force winds.

NOTE: A Hurricane Warning can remain in effect when dangerously high water or a combination of dangerously high water and exceptionally high waves continues...even if the winds have subsided below hurricane intensity.

Colorado State University’s (CSU) hurricane forecast predicts 20 named storms

7/15/2020 (Permalink)

aerial photo of a hurricane CSU researchers predict four hurricanes with Category 3 or higher strength this season.

Source: News4Jax

The prediction also calls 9 hurricanes, including 4 with Category 3 or higher strength

JACKSONVILLE, Fla. – The July update of the long term hurricane forecast raises the number of storms and hurricanes we expect to see.

Colorado State University (CSU) released its July update to the university’s long-term hurricane season forecast, raising the number of storms and hurricanes they expect for the 2020 season.

The original prediction from CSU already called for an above-average hurricane season, but the July update raises the number of named storms from 16 to 20 (keep in mind they’ve already named five so far), and the number of those that become hurricanes from eight to nine. The prediction now calls for four instead of three of those hurricanes to reach Category Three or higher strength.

CSU has long been a source for hurricane forecasts.

We Are the Cleaning Experts in the Jacksonville & Fernandina Beach Area

7/9/2020 (Permalink)

graphic of Certified: SERVPRO Cleaned logo Certified: SERVPRO Cleaned gives business owners confidence in keeping customers safe during spikes in the coronavirus in Jax and NE Florida.

SERVPRO is Here to Help during this time of need

Coronavirus cases are spiking in Northeast Florida, and businesses are looking for proactive ways to keep customers safe. During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Fernandina Beach/Jacksonville Northeast at 904.729.2401