Recent Posts

CSU released its third forecast for the 2021 Atlantic hurricane season

7/19/2021 (Permalink)

aerial photo of a hurricane Take this time, when there are no hurricanes in the Atlantic basin, to create your hurricane emergency kit and plan.

Source: Colorado State University

Last week, Colorado State University updated their annual hurricane forecast. Here's what they said.

"We have increased our forecast slightly and continue to forecast an above-average 2021 Atlantic basin hurricane season. Current neutral ENSO conditions are anticipated to persist for the next several months. Sea surface temperatures averaged across most of the tropical Atlantic are now near to slightly above normal, and most of the subtropical North Atlantic remains warmer than normal. Elsa’s development and intensification into a hurricane in the tropical Atlantic also typically portends an active season. We anticipate an above-normal probability for major hurricanes making landfall along the continental United States coastline and in the Caribbean.

As is the case with all hurricane seasons, coastal residents are reminded that it only takes one hurricane making landfall to make it an active season for them. They should prepare the same for every season, regardless of how much activity is predicted."

Take this time, when there are no hurricanes in the Atlantic basin, to create your hurricane emergency kit and plan.

Businesses Can Trust SERVPRO of Fernandina Beach/Jax NE’s IICRC Certifications

7/12/2021 (Permalink)

Christon Overly, a dark-haired young man with facial hair, in front of SERVPRO van Christon Overly, Crew Chief with SERVPRO of Fernandina Beach/Jacksonville NE holds 5 IICRC certifications.

SERVPRO of Fernandina Beach/Jacksonville Northeast is proud to be an IICRC certified firm. IICRC, or the Institute of Inspection Cleaning and Restoration Certification, is a non-profit organization for the cleaning and restoration industry. The goal of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, and restoration and installation industries. To accomplish this goal, the IICRC sets standards and certifications for inspection, cleaning, and restoration. The IICRC ensures that when businesses or individuals hire a certified firm or technician that they have hired experts who will provide reasonable assurance that work will be completed in accordance with the industry's "standard of care." The technicians of SERVPRO of Fernandina Beach/Jacksonville Northeast set themselves apart through training, experience, and comprehensive examination.

When you see a IICRC logo, you can be confident that an IICRC-certified experienced, qualified professional is caring for your valuable property. IICRC Certified Firms employ technicians who, after study, field experience and passing comprehensive exams, have received IICRC certifications in specific cleaning, restoration and inspection categories. SERVPRO of Fernandina Beach/Jacksonville Northeast is one such firm. One of our technicians, Christon Overly, even has certifications in five areas, including Water Damage Restoration, Structural Drying, Odor Removal, Mold Remediation, and Fire Restoration.

We hold the following certifications through IICRC:

  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • IICRC Certified Firm
  • OSHA - 10-hour General and/or Construction Industry Training Program
  • OSHA - 30-hour General and/or Construction Industry Training Program
  • OSHA - Other Training
  • RCT - Rug Cleaning Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • UFT - Upholstery & Fabric Cleaning Technician
  • WRT - Water Damage Restoration Technician

If water, fire, or mold damages your business, please contact SERVPRO of Fernandina Beach/Jacksonville Northeast at (904) 729-2401. 

5 Tips to Prevent Summer Fires

7/1/2021 (Permalink)

Fireworks display with SERVPRO logo. Fireworks account for some 50,000 fires per year.

Summer activities can lead to a higher potential for fires in your home, but there are some actions you can take to prevent it. Here are five tips to prevent summer fires.

Fires Started by grills

It is almost ingrained in our culture that as the weather heats up, so do our backyard grills! As much as grilling is a favorite pastime for many, the need for grill safety is evident. 

According to the NFPA, 29% of gas-fueled grill fires happen from a failure to clean. This is the largest contributor to grill fires. Be sure to clean your grills and grease trap after each use.  Other reasons for grill fires to be aware of include heat sources being too close to combustibles, and mishandled propane.

Fires started by air conditioners

The heat in North Florida causes a need for high air conditioning use. Central air systems are not as likely to start fires as portable or fixed units. Generally, wall units and portable units have a higher requirement for electric power, and the wiring at times may not keep up.

The first measure of safety with air conditioning units is to always have a professional install your unit. Be sure to have your unit serviced annually, and do not use an extension cord with your air conditioning unit. These actions will greatly reduce the chance of a fire, and the need for fire damage restoration!

Fires started by smoking

There are nearly 1,000 fire deaths every year caused by cigarettes. If you smoke, one of the best options to prevent a home fire is to smoke outside. One of the larger fire dangers cigarettes carry is the ability to spark a wildfire. Even though there has been a decline since the 1980’s in wildfires started by cigarettes, our dry and dense forests provide a high risk for even a small spark to start a fire. Be sure to extinguish your cigarettes, and never dispose of them by throwing them out of your window.

Fires started by Fireworks

The beauty and excitement of fireworks may be something that you look forward to each year, but along with the fun times and celebration comes a responsibility of safety. Every year over 50,000 fires are caused by fireworks. Much of the fire damage restoration that is called for every summer can be attributed to the improper use of fireworks. Some of the precautions include keeping a bucket of water nearby, never letting young children handle fireworks, and soaking fireworks for a few hours before discarding them. Check out for more fireworks safety tips.


It may be surprising for some to find that the vast majority of wildfires are caused by humans. We can help lower the number of wildfires if we all were more aware of and took the safety measures necessary to keep our forests safe. Campfires and equipment malfunction are some of the main causes of wildfires started by humans.

  • Campfires: Be sure to drown the fire, stir the embers to get them all wet, and feel the area with the back of your hand to make sure nothing is still smoldering.
  • Equipment malfunction: Whenever using equipment or machinery, be sure to follow its proper use, and read the instruction manual before operating.

We at SERVPRO of Fernandina Beach/Jacksonville NE wish you a Happy July 4th, and urge you to practice fire safety! 

SERVPRO of Fernandina Beach/Jacksonville Northeast Supports a Worthy Cause: The Caden Project

6/29/2021 (Permalink)

Sick little girl clutching a Caden teddy bear The mission of the Caden Project is to provide a Caden Bear to every hospitalized child.

What if you could help put a stuffed teddy bear into the hands of every hospitalized child?

In keeping with our goal of giving back to the communities we serve, SERVPRO of Fernandina Beach/Jacksonville Northeast recently contributed to a very worthy cause, becoming a Gold Sponsor of the Bears Boots and BBQ Bash last Saturday in Callahan. The purpose of the event, sponsored by the Caden Project and Compassionate Hearts for Kids, was to raise funds and spread awareness for their efforts to provide teddy bears to kids in children’s hospitals, and show those kids that people care. Laine Hardy, of American Idol fame, performed at the dinner.

Caden Project Background

Richard and Christina Wood started The Caden Project and Compassionate Hearts for Kids, Inc. a 501(c)(3) non- profit organization after the heartbreak they endured with their boys, Caleb & Caden. Both were born with a genetic immune disorder and had to go through a bone marrow transplant in order to survive. Living in and out of the hospital for so long, Richard and Christina witnessed first-hand the turmoil these kids and families go through and wanted to give back to them and show them someone cares. Their younger son Caden went through his transplant in 2013 and was given a teddy bear by a close friend. That bear comforted him and became his friend. The Caden Project was then born to help bring the same comfort Caden received to other kids through the "Caden" teddy bears. It is their mission to put a smile on the faces of every child in our nation’s children’s hospitals.

For more information on how you can support this outstanding effort, see For more information on SERVPRO of Fernandina Beach/Jacksonville NE, see About Us.

Pet Preparedness Month: Prepare Your Pets for Disasters

6/22/2021 (Permalink)

Marketing director, Sarah Branch Howard, along with her dog Sadie, both dressed in rain gear SERVPRO Marketing Director Sarah Branch Howard getting her pup Sadie ready for an upcoming storm.


Your pets are an important member of your family, so they need to be included in your family’s emergency plan. Here are some things to think about as you make your plans.

Make a Plan

If you have a plan in place for you and your pets, you will likely encounter less difficulty, stress and worry when you need to make a decision during an emergency. If local officials ask you to evacuate, that means your pet should evacuate too. If you leave your pets behind, they may end up lost, injured or worse.

Things to include in your plan:

• Have an evacuation plan for your pet. Many public shelters and hotels do not allow pets inside. Know a safe place where you can take your pets before disasters and emergencies happen.

• Develop a buddy system. Plan with neighbors, friends or relatives to make sure that someone is available to care for or evacuate your pets if you are unable to do so.

• Have your pet microchipped. Make sure to keep your address and phone number up-to-date and include contact information for an emergency contact outside of your immediate area.

Build an Emergency Kit for Your Pet

Just as you do with your family’s emergency supply kit, think first about the basics for survival, such as food and water. Have two kits, one larger kit if you are sheltering in place and one lightweight version for if you need to evacuate. Review your kits regularly to ensure that their contents, especially foods and medicines, are fresh.

Here are some items you may want to include in an emergency kit for your pet:

• Food. Keep several days’ supply of food in an airtight, waterproof container.

• Water. Store a water bowl and several days’ supply of water.

• Medicine. Keep an extra supply of the medicine your pet takes on a regular basis in a waterproof container.

• First aid kit. Talk to your veterinarian about what is most appropriate for your pet’s emergency medical needs.

• Collar with ID tag and a harness or leash. Include a backup leash, collar and ID tag. Have copies of your pet’s registration information and other relevant documents in a waterproof container and available electronically.

• Traveling bag, crate or sturdy carrier, ideally one for each pet.

• Grooming items. Pet shampoo, conditioner and other items, in case your pet needs some cleaning up.

• Sanitation needs. Include pet litter and litter box (if appropriate), newspapers, paper towels, plastic trash bags and household chlorine bleach to provide for your pet’s sanitation needs.

• A picture of you and your pet together. If you become separated from your pet during an emergency, a picture of you and your pet together will help you document ownership and allow others to assist you in identifying your pet.

• Familiar items. Put favorite toys, treats or bedding in your kit. Familiar items can help reduce stress for your pet.

Hurricane season is upon us, so now is the time to prepare!

Preventing Commercial Water Damage

6/16/2021 (Permalink)

Flooding in hallway of assisted living facility. This flooded hallway is just one of the many affected areas in this assisted living facility.

Preventing Commercial Water Damage

A contractor broke a water line in an assisted living facility which resulted in water damage throughout the entire facility. SERVPRO of Fernandina Beach/Jacksonville Northeast was called in to extract the water and mitigate the associated water damage.

This is one example of an incident that can necessitate water repair and cleanup in commercial facilities.

Following are some tips for preventing or reducing the severity of water damage events in commercial facilities in the Nassau County and North Jacksonville area.

Maintain the Plumbing

Regular plumbing maintenance can alert building owners to corroded or damaged pipes and partial sewer line blockages. A building owner or manager should be aware of the age, condition, and materials used in the plumbing system. Regular inspections can help to minimize the occurrence of a broken or blocked pipe and inform you of measures you can take to prevent backups, bursts or leaks.

Repair Roof Damage

Roofing can sustain damage from high winds or storm conditions. Damaged materials can result in leaks. Building owners or managers are well advised to inspect the condition of the roof after weather events and arrange for professional repair and maintenance if there are signs of roof damage. SERVPRO can assist by installing a tarp on the roof to limit water damage until repairs are possible.

Inspect Sprinkler Systems

Fire suppression systems play an important role in maintaining the overall safety of commercial structures. However, as was the case at the assisted living facility, these systems can malfunction and cause water damage when no fire risk is present. Building owners and managers should schedule regular inspections of fire sprinklers to reduce the risk of water or fire damage.

Property owners who take these measures may be able to lessen the severity or even prevent some incidences of water damage. Prevention is generally more cost effective than emergency water damage repair.

If a broken water line or other incident results in a leak or flooding of your commercial building, call SERVPRO of Fernandina Beach/Jacksonville Northeast at 904.729.2401.

Control Humidity to Prevent Mold Problems – Part 1

6/10/2021 (Permalink)

When you live in a subtropical area, like Florida, the high humidity both outside and inside can have consequences far beyond personal discomfort. Given the right combination of free floating microbial particles and ambient moisture, the interior of your home can exhibit significant mold damage, even without leaky pipes or a damaged roof.

SERVPRO of Fernandina Beach/Jacksonville Northeast can help you evaluate whether the mold damage you are experiencing in your home is traceable to simple high humidity or if other sources of water need to be uncovered. We also then will work with you to use a variety of techniques to reduce the moisture levels of the air within your house so that fungal growth will be reduced, slowed, and then halted. 

Existing mold damage linked to high humidity in Fernandina Beach and North Jacksonville should be treated with the EPA approved procedures. Our SERVPRO of Fernandina Beach/Jacksonville Northeast mold remediation technicians are well trained in this best-practices methodology. Containment, cautious but thorough removal, and proper disinfection will bring the microbial activity to a baseline where no future growth is expected. As long as you are careful to monitor the humidity, mold spread should cease.

The Mold Remediation Process

Every mold infestation is different, from the amount of mold to the types of materials affected. Each scenario requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for a “typical” mold remediation infestation:

  1. Emergency Contact -  Call us at (904) 729-2401
  2. Inspection and Mold Damage Assessment
  3. Mold Containment
  4. Air Filtration
  5. Removing Mold and Mold-Infested Materials
  6. Cleaning Contents and Belongings
  7. Restoration

If you do experience mold problems, SERVPRO of Fernandina Beach/Jacksonville Northeast is a Florida-Licensed Mold Remediator. In the state of Florida, any person or company advertising or representing oneself to be a mold remediator—or taking samples for purposes of testing for the presence of mold—must have a license. SERVPRO of Fernandina Beach/Jacksonville Northeast is licensed; Our license number is MRSR450. A licensed contractor has the training, expertise and experience required to do the job well, safely and to code.

If you have mold issues call, us at 904.729.2401. We’ll make it "Like it never even happened."

Causes of Commercial Water Damage

6/2/2021 (Permalink)

Graphic depicting office water damage and mitigation with headline “Water Damage Strikes Fast—So Do We.”   Have water or mold damage at your business? Call SERVPRO Fernandina Beach/Jax NE at 904-729-2401. We’ll get there fast.

When business owners envision water damage, they often picture a massive storm wiping out power lines, flooding offices, and shutting down businesses for days at a time. It is true that commercial water damage is often the result of floods and water that stem from storms. And it is true that we in North Florida get our share of severe thunderstorms and even hurricanes.

However, many business owners and tenants overlook the fact that storms and severe weather aren't the only cause of water damage. Here are some of the common causes of water damage to commercial buildings.

  1. Malfunctioning sprinkler systems

It is not uncommon for older office and retail buildings to have outdated sprinkler systems that work in conjunction with fire protection systems. While such sprinklers are crucial during a fire emergency, they can also cause commercial flood damage if they are faulty or in need of replacement. This could easily damage inventory and business assets. 

  1. Damaged appliances and equipment

This cause of commercial flood damage is more common in restaurants and catering facilities, as well as any business that has appliances and equipment that make use of water. If the appliance fails and sends water across your building, especially during late hours when no one is around, you may come back to work and face a water emergency.

  1. Broken pipes and plumbing

Just like in a residence, if the plumbing system in your workplace fails water damage could be the result. 

  1. Backed up sewer lines

This is another cause of commercial water damage. Should the sewer line to your building back up or become damaged, realize the potential dangers of contaminated black water which can cause health effects and ruin products and office furnishings. 

 If your business has suffered commercial water damage, SERVPRO of Fernandina Beach/ Jacksonville Northeast will get you back up and running again. Call us anytime 24/7 at (904) 729-2401 for fast help.

Why SERVPRO? Customers Appreciate Our Empathetic Service

5/26/2021 (Permalink)

graphic with text "Thank You" over "4.9" for our Google rating See our Google page! We have a 4.9 Star Rating!

At SERVPRO of Fernandina Beach/Jacksonville NE, nothing pleases us more than getting a good review from a satisfied customer. We take pride in our work and are very conscious that we are often taking care of people who are in very stressful situations—and we take that responsibility very seriously.

Here’s what one customer said recently in a Google review: 

“Every interaction with SERVPRO of Fernandina Beach/Jacksonville NE was pleasant. The initial consult/estimate was scheduled in a timely manner and the project was finished ahead of schedule. Every single employee interaction was professional and enjoyable. Dealing with water damage in your home can be stressful, but SERVPRO of Fernandina Beach/Jacksonville NE provided me quality solutions in an efficient manner. I would recommend them to anyone dealing with water or mold problems.”

If you are dealing with a water, fire or mold emergency, contact us at 904.729.2401. Also, see our Google page for other reviews.

Pipe Break Causes Flooding at Jacksonville Hotel

5/19/2021 (Permalink)

Thermal image depicting water behind hotel wall. This thermal image shows water behind a hotel wall.

Flooding at hotels is not an unusual occurrence, but always poses special challenges. Whenever SERVPRO of Fernandina Beach/Jacksonville Northeast gets a call about water damage at a hotel, it’s all hands on deck! In a recent hotel job, seven rooms on three floors plus the workout room were affected. Management had been in the process of remodeling rooms when there was a pipe break that caused the flooding. Such a large-scale event impacts revenue significantly.

Not only does the hotel need to handle the costs of water damage restoration, but they must also deal with the potential lost income of closing down or reducing the number of available rooms during the repairs. In addition to dealing with damages to the actual hotel, hotel staff must also consider the issue of damaged personal belongings of their guests. Following are common causes of water damage in hotels:

  • Overflowing bathtub or bathroom sink
  • Toilet leaks
  • AC unit overflow
  • Water heater leaks
  • Broken shower drain
  • Sewer line back ups

We worked around the clock to complete the job as soon as possible while also trying to inconvenience guests as little as possible. In this case, the damage was encompassed three floors so minimizing impact was challenging.

SERVPRO of Fernandina Beach/Jacksonville Northeast specializes in the clean-up and restoration of commercial properties after a water damage event. Our staff is highly trained and IICRC-certified. We understand that each day restoring the property is a lost day of revenue so we work overtime using a 6-step restoration process.

If you have water damage at your commercial property, call us at 904-729-2401.