Recent Posts

What is SERVPRO’s Emergency Ready Program (ERP) and Why Do Business Owners Need It?

3/2/2021 (Permalink)

Flooded floor of the living quarters of a resident in an assisted living facility. Here, water had flooded residents living quarters. If an ERP had been available, there wouldn't have been as much flooding.

SERVPRO of Fernandina Beach/Jacksonville NE offers a no-cost, no obligation service that can help savvy business owners and managers save thousands of dollars and untold hassles. In fact, your marketing rep may have mentioned it to you, and you thought, “There’s no way this can be free,” or, “What’s the catch?” There isn’t one.

It’s called SERVPRO’s Emergency Ready Program

And it’s a complimentary examination of your facility that can mitigate water damage and flooding when a situation arises.

This assessment provides the critical information, such as shut-off valve locations, needed to begin mitigation and recovery services and serves as a quick reference for important building and contact information. Here are some advantages of the program:

  • Provides facility details such a water and power shut-off valve locations, priority areas, and priority contact information.
  • Includes a report that contains the critical information needed in the event of an emergency.
  • Identifies the line of command for authorizing work to begin.
  • Offers a mobile app for easy accessibility and sharing of this information. 

Case in Point…

A resident at an assisted living facility in Jacksonville had become unconscious while in the bathroom and had broken one of the plumbing fixtures. Water commenced to flood not only the resident’s room but into the hallway and into other resident rooms. There was water everywhere. The problem was that no one working the facility at the time had any idea where the water shut-off valve was located. Therefore, the flooding continued until it had affected a large portion of the facility and many residents’ rooms. An ERP could have minimized the damage in this situation.

Knowing the location of water shut-off valves, fuse boxes, and fire suppression system controls before an emergency strikes, not during an emergency, helps emergency responders and our technicians react as quickly and effectively as possible, helping to limit loss of property and even lives. 

Don’t wait until an emergency occurs to call us at 904-729-2401 to schedule your ERP. We provide this free service to all commercial facilities in our territory. We serve Fernandina Beach, Yulee, Callahan, Hilliard, and North Jacksonville, including Oceanway, River City, and the Heckscher Drive and Dunn Avenue/Lem Turner areas.

Water Damage in Jacksonville: The Three Types of Contaminated Water & Restoration Steps

2/24/2021 (Permalink)

water damage at a property with SERVPRO logo and graphic that says "Your Problem, Our Solution" The category of water damage impacts what types of mitigation and restoration are needed.

When evaluating the types of water damage and how they affect an emergency water removal situation on a property, it helps to know that water losses fall into three categories:

Category 1: Clean Water

Category 1 water is from a clean source like a broken water supply line or leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on length of time, temperature, and contact with surrounding contaminants.

Category 2: Gray Water

Category 2 water is contaminated and could cause discomfort or illness. Examples include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

  • May contain bacteria and viruses
  • Can quickly degrade into category 3 if left untreated

Category 3: Black Water

Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

Sewage cleanup must not be taken lightly. Serious long term health issues to adults, children and pets may occur due to bacteria, viruses and even parasites.

Restoration Procedures


Water damage restoration is often prefaced by a loss assessment and evaluation of affected materials into the categories described above. The damaged area is inspected with water sensing equipment such as moisture meters and other infrared tools in order to determine the source of the damage and the possible extent of areas affected.

Mitigation, Restoration & Drying

Emergency mitigation services are the first order of business. Controlling the source of water, removal of non-salvageable materials, water extraction and pre-cleaning of impacted materials are all part of the mitigation process. Restoration services would then be rendered to the property in order to dry the structure, stabilize building materials, sanitize any affected or cross-contaminated areas, and deodorize all affected areas and materials. After the labor is completed, water damage equipment including air movers, air scrubbers, dehumidifiers, wood floor drying systems, and sub-floor drying equipment is left in the residence. The goal of the drying process is to stabilize the moisture content of impacted materials below 15%. We at SERVPRO return at regular time intervals, preferably every twenty-four hours, to monitor the equipment, temperature, humidity, and moisture content of the affected walls and contents. 

Reconstruction Services

Once dried we can commence to perform any reconstruction or remodeling services desired by the property owner. These services may be limited to replacing drywall, baseboards, and trim boards, or may entail a complete renovation if desired--including floors, cabinetry, appliances, countertops, painting, and a host of related services,

If you have water damage, don't delay. Take immediate action. Call SERVPRO of Fernandina Beach/Jacksonville Northeast at 904.729.2401

Why SERVPRO? See Entrepreneur Magazine

2/17/2021 (Permalink)

page of Entrepreneur magazine opened to show SERVPRO as #10 on Top 500 Franchises list SERVPRO Industries is #10 on Entrepreneur magazine's Top 500 Franchise list.

When evaluating SERVPRO of Fernandina Beach/Jacksonville NE, look not only at the franchise but also the corporation.

SERVPRO Industries has 2000 franchises operating nationwide and has been around for more than 50 years. These are two reasons why Entrepreneur magazine ranked SERVPRO #10 on their list of Top 500 Franchises.

SERVPRO’s depth of resources also comes into play when a major storm hits. In this case, SERVPRO of Fernandina Beach/Jacksonville NE is backed by SERVPRO’s Storm Team, that is, hundreds of franchises, many who travel regularly to support areas hard hit by storms. They supplement the local teams so response time doesn’t suffer.

On the technology front, DryBook™, developed by SERVPRO corporate, is a proprietary app that tracks the drying process and advises how to best utilize our equipment. The principles it introduced are now the industry standard.

SERVPRO corporate also garnered kudos from Entrepreneur for the extreme success of Certified: SERVPRO Cleaned. This defensive program was designed to assist businesses with sanitizing needs related to COVID-19. The program was developed and was brought up to speed in record time last year.

Now, about our franchise.

SERVPRO Fernandina Beach/Jacksonville NE stands out as a franchise due to the depth of knowledge and experience of the owner, Pete Reilly, who managed SERVPRO of Palm Beach before setting up his own shop here in 2007. Pete ensures proper training of his staff, many of whom are certified by the International Institute of Cleaning and Restoration Certification (IICRC) for various categories of cleaning and restoration. 

Another advantage of our franchise is that we provide turnkey services. We can handle the repairs involved with water, fire and mold damage, as well as any subsequent reconstruction/remodeling services, including but not limited to home additions, tile, bathroom remodel, custom cabinetry, decks outdoor kitchens, interior and exterior painting. We’ll help you navigate your insurance claim too.

We truly have the ability and resources to make it “Like it never even happened,” Check out our 45 Google reviews too! We have a 4.9 rating.

If you have water, fire, mold or cleaning issues, call the professionals at SERVPRO Fernandina Beach/Jacksonville Northeast at 904.729.2401. Whether you call at 3am or 3pm you will always reach a member of our SERVPRO team--not an answering service or recording. 

Tree Crashes Through Roof of Your Jacksonville Home. What to Do?

2/10/2021 (Permalink)

tree crashed through roof of home SERVPRO of Fernandina Beach/Jacksonville NE provides turnkey services to repair and restore disasters like a tree crashing through your roof!

So a storm is brewing outside your house on a dark and windy night, and suddenly a tree crashes through your roof. What do you do?

First, get your family out of harm’s way. You may even have to call 911 to get help from one of our local First Responders. The next thing to do is to call the mitigation and restoration experts at SERVPRO Fernandina Beach/Jacksonville NE. Not only do we offer 24-hour emergency services so we’ll get there fast, but we also provide the gamut of services to get your home back to normal. 

For example, when the storm passes, we will tarp the roof so no additional rain can get in and cause further water damage. Then, our roof repair team will assess damages, give you a repair estimate, and help you with the insurance claim. We can then make any necessary repairs.

Immediately after the roof is tarped, we assess water damages using moisture meters and thermal imaging. We then extract water from your home and belongings, and scientifically dry contents and structure. All water damage services, including the roof tarping, is performed by our emergency services team.

After water extraction and drying, our reconstruction team comes in for repairs to make it “Like it never even happened.” These services may be limited to replacing drywall, baseboards, and trim boards, or may entail a complete renovation if desired--including floors, cabinetry, appliances, countertops, painting, and a host of related services.

This is a snapshot of what we at SERVPRO do. Here are some things you can do in the meantime.

You should…

  • Cover furniture with tarps to prevent water damage.
  • Remove excess water by blotting and mopping.
  • Remove and prop up upholstery cushions for even drying.
  • Place aluminum foil or wood blocks under furniture legs.

What NOT to do…

  • Do NOT turn on ceiling fixtures if the ceiling is wet.
  • Keep out of areas where ceilings are sagging from retained water.
  • Do not leave books, magazines or colored materials on wet carpeting.

We hope a tree never crashes through your roof, but if you have roof or water issues, call the professionals at SERVPRO Fernandina Beach/Jacksonville Northeast at 904.729.2401. Whether you call at 3am or 3pm you will always reach a member of our SERVPRO team--not an answering service or recording. 

North Jacksonville and Nassau County: Freeze WarningTonight!  

2/3/2021 (Permalink)

icicle coming out of frozen faucet Freeze warnings can lead to frozen pipes and resulting water damages.

Watch Out for Freezing Temps Tonight!

Winter weather can catch us off guard in Jacksonville and North Florida. All it takes is a few hours of freezing temperatures for your pipes to freeze.

Here are some helpful hints to help you avoid problems:

  • Keep one or two faucets dripping
  • Direct warm air to any colder areas of your home
  • Leave cabinet doors open to allow warm air in--especially if your kitchen sink is on an outside wall
  • Disconnect your hose from the outside faucet
  • Seal leaks that allow cold air into your home where pipes are located

Water damage caused by frozen pipes can be one of the most damaging problems a homeowner can face. Most homeowners insurance will cover damage resulting from a frozen pipe provided you can prove that you took measures to prevent the pipe from freezing.

The good news is that SERVPRO of Fernandina Beach/Jacksonville Northeast will be here to help 24/7 if you run into frozen pipes and resulting water damage problems. Call us at 904-729-2401.

When Water Damage Strikes Your Fernandina Beach/North Jax Home  

1/27/2021 (Permalink)

diagram of home with callouts for areas where water damage is common This diagram shows areas of the home where water damage is common.

The first 24 hours following a water loss are the most important in preventing secondary or permanent damage. Within four hours of receiving a loss notification, a SERVPRO Fernandina Beach/Jacksonville Northeast professional will be on-site to help ensure a water damage is handled by completing the following steps.


Our professional technicians will inspect affected areas to determine the extent of water damage and will review the inspection with you to answer any questions before beginning the work.


SERVPRO® technicians will take steps to help protect your home or business, as well as personal property and other contents, from further damage by extracting the excess water and preparing the area for drying. They will explain the needed emergency services to you step- by-step.


To help ensure your home or business and belongings are dried to appropriate industry standards, a SERVPRO® professional will monitor the drying process. The updates will be consistently communicated with you.


SERVPRO® professionals will repair structural materials, reinstall carpets, and clean affected areas of your property and contents. A final walk- through of the jobsite will be conducted with you to help ensure the property was returned to its preloss condition.

The accompanying diagram shows areas of the home most prone to water damage. Please call SERVPRO Fernandina Beach/Jacksonville Northeast at 904.729.2401 if you are affected by water damage or flooding.

Why SERVPRO? Certified: SERVPRO Cleaned – a defensive cleaning program

1/21/2021 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Fernandina Beach/Jacksonville Northeast today at  904.729.2401 for your Certified: SERVPRO Cleaned consultation.

Heating Safety in North Florida

1/14/2021 (Permalink)

space heater with power on Nearly 75% of deaths caused by home heating equipment involved portable space heaters.

Heating equipment is the leading cause of home fires during the winter months, and the second leading cause of home fires annually. Heating equipment includes fireplaces, wood stoves, portable space heaters, and fixed space heaters. Nearly three-quarters of all deaths attributed to home heating equipment fires involve portable space heaters.

Space Heaters

Be careful with space heaters.

According to the U.S. Fire Administration, space heaters are involved in 74 percent of fire-related deaths. The best way to prevent a home fire caused by a space heater is to purchase one with an emergency cut-off so that it will automatically shut off if tipped over or accidentally knocked down. Otherwise, if it falls on the carpeting and does not turn off, it could easily ignite a fire.

Never leave space heaters unattended. And make sure you place your heater on a flat, level, non-flammable surface such as ceramic tile rather than on a carpet. Do not place space heaters near curtains, bedding or anything flammable, and make sure you are plugging the space heater into a GFI (Ground Fault Interrupter) system, so that if a malfunction does occur, the electricity will automatically turn off.


  • Maintain a 36 inch clearance between space heaters and combustible items
  • Turn off portable space heaters every time you leave the room or go to sleep 

These tips from SERVPRO of Fernandina Beach/Jacksonville Northeast will help to keep you safe from heating fires this winter. Call us at 904.729.2401 if we can be of service.

Flooding Strikes Three Units in Fernandina Beach Condo

1/7/2021 (Permalink)

Footprints on water drenched carpet in living room of Fernandina Beach condo If you have water damage or flooding, call us at 904.729.2401.

Flooding from a toilet supply line damaged three units in a Fernandina Beach condo. Fortunately, SERVPRO of Fernandina Beach/Jacksonville Northeast arrived on the scene quickly to extract water and begin the drying process in order to minimize damages.

The first 24 hours following a water loss are the most important in preventing secondary or permanent damage. Here are some steps you can take while waiting for the professionals of SERVPRO of Fernandina Beach/Jacksonville Northeast to arrive.

Emergency Water Damage Tips

  • Shut-off the water source, if possible or contact a professional such as SERVPRO, a plumber, or maintenance personnel to stop the water source.
  • Turn-off circuit breakers for wet areas of the building when access to the power distribution panel is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Move any paintings, art objects, computers, documents, and other sensitive valuables to a dry place.
  • Do not use your household vacuum cleaner to remove water! This could cause electrical shock or damage to the device.

For more information on recovering from water damage, contact SERVPRO Fernandina Beach/Jacksonville Northeast at 904.729.2401.

Why SERVPRO? Our DryBook™ App Is a Good Reason  

12/29/2020 (Permalink)

Two SERVPRO of Fernandina Beach/Jacksonville Northeast technicians extracting water at a Jacksonville warehouse. Water disasters come with a lot of stress for property owners. DryBook™ helps make sense of the chaos.

How can an app help make sense of the messy situation that occurs during a water disaster-- and save customers money in the process? After all, during a water disaster, property owners have to make a lot of decisions under pressure and remediation involves a lot of moving parts.  Remediation professionals, insurance companies, local codes, state codes and more are all involved and all of it occurs in an emotionally charged environment.

Pete Reilly of SERVPRO of Fernandina Beach/Jacksonville Northeast says, "Efficiency is key when you are dealing with disaster remediation. SERVPRO's DryBook™ is a proprietary app that tracks the drying process and tells us how much equipment to use. It saves our customers money and it makes our work more effective.”

This tool is one example of the SERVPRO's focus on efficiency and cost control. Remediation projects must be managed to both industry and insurance company standards, and Reilly says that tools like DryBook™ help SERVPRO technicians track and document progress on restoration, cleanup and repair services.

Does your remediation company have a system in place to ensure accurate benchmarking of each step of the remediation process? Does your contractor have the ability to Identify the right equipment for the job on the spot based on the damage description and to validate the use of each piece of equipment automatically as part of the remediation records? If not, you should look at SERVPRO of Fernandina Beach/Jacksonville Northeast. Call us at 904.729.2401.