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A Common Cause—And Tips to Prevent—Water Damage in Commercial Facilities  

6/11/2019 (Permalink)

Commercial A Common Cause—And Tips to Prevent—Water Damage in Commercial Facilities    A malfunctioning sprinkler system caused water damage at an assisted living facility. SERVPRO came in to mitigate water damages.

A malfunction of the sprinkler system in an assisted living facility resulted in water damage throughout a hallway and several resident rooms of the facility. SERVPRO of Fernandina Beach/Jacksonville Northeast was called in to extract the water and mitigate the associated water damage.

This is one example of a common incident that can necessitate water repair and cleanup in commercial facilities.

Following are some tips for preventing or reducing the severity of water damage events in commercial facilities in the Nassau County and North Jacksonville area.

Maintain the Plumbing

Regular plumbing maintenance can alert building owners to corroded or damaged pipes and partial sewer line blockages. A building owner or manager should be aware of the age, condition, and materials used in the plumbing system. Regular inspections can help to minimize the occurrence of a broken or blocked pipe and inform you of measures you can take to prevent backups, bursts or leaks.

Repair Roof Damage

Roofing can sustain damage from high winds or storm conditions. Damaged materials can result in leaks. Building owners or managers are well advised to inspect the condition of the roof after weather events and arrange for professional repair and maintenance if there are signs of roof damage. SERVPRO can assist by installing a tarp on the roof to limit water damage until repairs are possible.

Inspect Sprinkler Systems

Fire suppression systems play an important role in maintaining the overall safety of commercial structures. However, as was the case at the assisted living facility, these systems can malfunction and cause water damage when no fire risk is present. Building owners and managers should schedule regular inspections of fire sprinklers to reduce the risk of water or fire damage.

Property owners who take these measures may be able to lessen the severity or even prevent some incidences of water damage. Prevention is generally more cost effective than emergency water damage repair.

If a malfunctioning sprinkler system or other incident results in a leak or flooding of your commercial building, call SERVPRO of Fernandina Beach/Jacksonville Northeast at 904.729.2401.

As Atlantic hurricane season begins, researchers increase forecast slightly, predict near-average 2019

6/6/2019 (Permalink)

Storm Damage As Atlantic hurricane season begins, researchers increase forecast slightly, predict near-average 2019 Colorado State Hurricane Researchers have slightly upped their projection for the number of hurricanes that will impact the Atlantic this season.

June 4, 2019 - A widely followed team of forecasters has slightly upped the number of expected hurricanes this year, citing warming seas in the tropical Atlantic Ocean.

Colorado State University Hurricane Researchers are projecting a slight increase from their initial forecast issued in early April --predicting a near-average Atlanta hurricane season in 2019. They anticipate that weak El Niño conditions are likely to persist through most of the hurricane season. El Niño tends to increase upper-level westerly winds across the Caribbean into the tropical Atlantic, tearing apart hurricanes as they try to form.

The CSU Tropical Meteorology Project team is predicting 13 additional named storms during the Atlantic hurricane season, which runs from June 1 to November 30. The Atlantic had one named storm in May (Andrea), so the full seasonal forecast is for 14 named storms. Of these named storms, researchers expect six to become hurricanes and two to reach major hurricane strength with sustained winds of 111 miles per hour or greater.

Here is a link to the full article.

We at SERVPRO of Fernandina Beach/Jacksonville Northeast hope and pray that this area is not impacted by hurricanes this season, but if we are, you can rest assured that we will be available to help you restore any damages you incur.

Hurricane Preparedness for Businesses: What Should An Emergency Plan Include?

5/31/2019 (Permalink)

Commercial Hurricane Preparedness for Businesses: What Should An Emergency Plan Include? Emergency action plans should include evacuation escape procedures and floor plans such as this one.

Source: OSHA

When developing an emergency action plan, it’s a good idea to look at the variety of potential emergencies that could occur in your workplace, such as hurricanes in North Florida. The plan should be tailored to your worksite and, if you have more than one worksite, each site should have an emergency action plan.

At a minimum, your emergency action plan should include the following:

  • A preferred method for reporting emergencies
  • An evacuation policy and procedures
  • Emergency escape procedures and route assignments, such as floor plan, workplace maps, and safe or refuge areas
  • Names, titles, departments, and telephone numbers of individuals both within and outside your company to contact for additional information or explanation of duties and responsibilities under the emergency plan
  • Procedures for employees who remain to perform or shut down critical plant operations, or perform other essential services that cannot be shut down for every emergency alarm before evacuating, and
  • Rescue and medical duties for any workers designated to perform them 

You may also want to consider designating an assembly location and procedures to account for all employees after an evacuation.

In addition, although they are not specifically required by OSHA, you may find it helpful to include in your plan the following:

-The site of an alternative communications center to be used in the event of a fire or explosion; and

-A secure on- or offsite location to store originals or duplicate copies of accounting records, legal documents, your employees’ emergency contact lists, and other essential records.

According to FEMA, forty percent of businesses won’t re-open following a natural disaster impact. Having an emergency plan will help ensure your business survives and your employees stay safe.

What Is Water Damage Restoration?

5/15/2019 (Permalink)

Water Damage What Is Water Damage Restoration? At SERVPRO of Fernandina Beach/Jacksonville Northeast, our goal is to restore instead of replace whenever possible following water damage.

At SERVPRO of Fernandina Beach/Jacksonville Northeast, our goal is to restore instead of replace whenever possible. Following are the steps we undertake in order to restore your property after a water damage incident.

  • It is putting someone’s home or business back together after a water damage incident. 
  • It is the extra things, like re-laying the carpet, repairing the subfloors, and re-setting the contents. 
  • It is restoring items to a preloss (normal) condition, whenever possible.  

Once the structure and contents are dry, our technicians can perform the restoration services. Restoration services are all of the tasks needed to return the site to its normal, preloss condition. During restoration:

  • All repairs to structure and contents are completed. 
  • Final cleaning is performed. 
  • Final inspections are made. 
  • All equipment is removed from the job site. 
  • All of the customer’s contents are put back in place. 

Restoration may include:

  • Cleaning, repairing, or reinstalling floors and floor coverings, such as carpets, carpet pads, hardwood floors, resilient, and non-resilient floors. 
  • Removing and resetting contents to install or repair floor coverings. 
  • Installing tack strip. 
  • Seaming carpet. 
  • Repairing or replacing subfloors. 
  • Cleaning, replacing, or refinishing structural materials, including walls, plates behind baseboards, ceilings, insulation, framing, and vapor barriers. 
  • Cleaning or repairing items in nonliving areas, including basements, crawl spaces, attics, and storage areas. 
  • Cleaning, repairing, or replacing ductwork or other portions of the HVAC system. 
  • Inspecting, cleaning, or replacing components of the electrical system, including outlets, switches, light fixtures, and ceiling fans. 
  • Cleaning, deodorizing, or replacing window coverings, including blinds and draperies. 
  • Cleaning and deodorizing contents. 

Call SERVPRO of Fernandina Beach /Jacksonville Northeast at 904.729.2401 if you have water damage. We’ll make it “Like it never even happened.”

Hurricane Preparedness Week – May 5-11 2019

5/9/2019 (Permalink)

Storm Damage Hurricane Preparedness Week – May 5-11 2019 The best time to prepare for a hurricane is before hurricane season begins on June 1.

Source: FEMA/

Hurricanes are among nature's most powerful and destructive phenomena. On average, 12 tropical storms, 6 of which become hurricanes form over the Atlantic Ocean, Caribbean Sea, or Gulf of Mexico during the hurricane season which runs from June 1 to November 30 each year. Over a typical 2-year period, the U.S. coastline is struck by an average of 3 hurricanes, 1 of which is classified as a major hurricane (winds of 111 mph or greater). By knowing what actions to take before the hurricane season begins, when a hurricane approaches, and when the storm is in your area, as well as what to do after a hurricane leaves your area, you can increase your chance of survival.

Here's what you can do now...
The best time to prepare for a hurricane is before hurricane season begins on June 1. It is vital to understand your home's vulnerability to storm surge, flooding, and wind. Here is your checklist of things to do BEFORE hurricane seasons begins.

  • Know your zone: Do you live near the Gulf or Atlantic Coasts? Find out if you live in a hurricane evacuation area by contacting your local government/emergency management office or by checking the evacuation site website.
  • Put Together an Emergency Kit: Put together a basic emergency. Check emergency equipment, such as flashlights, generators and storm shutters.
  • Write or review your Family Emergency Plan: Before an emergency happens, sit down with your family or close friends and decide how you will get in contact with each other, where you will go, and what you will do in an emergency. Keep a copy of this plan in your emergency supplies kit or another safe place where you can access it in the event of a disaster. Start at the Ready.Gov emergency plan webpage.
  • Review Your Insurance Policies: Review your insurance policies to ensure that you have adequate coverage for your home and personal property.
  • Understand NWS forecast products, especially the meaning of NWS watches and warnings.

If hurricanes impact the Nassau county/North Jacksonville area this year, SERVPRO of Fernandina Beach/Jacksonville Northeast will be ready to help you get your life back to normal, "Like it never even happened." Call us at 904.729.2401 

Hurricane Preparedness Week: Nassau/North Jax Businesses Should Create An Emergency Response Plan

5/7/2019 (Permalink)

Commercial Hurricane Preparedness Week: Nassau/North Jax Businesses Should Create An Emergency Response Plan The FEMA web site offers a host of resources to help businesses plan for hurricanes and other emergencies.

Source: FEMA

The actions taken in the initial minutes of an emergency are critical. A prompt warning to employees to evacuate, shelter or lockdown can save lives. A call for help to public emergency services that provides full and accurate information will help the dispatcher send the right responders and equipment. An employee trained to administer first aid or perform CPR can be lifesaving. Action by employees with knowledge of building and process systems can help control a leak and minimize damage to the facility and the environment.

The first step when developing an emergency response plan is to conduct a risk assessment to identify potential emergency scenarios. An understanding of what can happen will enable you to determine resource requirements and to develop plans and procedures to prepare your business.

At the very least, every facility should develop and implement an emergency plan for protecting employees, visitors, contractors and anyone else in the facility. This part of the emergency plan is called “protective actions for life safety” and includes building evacuation (“fire drills”), sheltering from severe weather such as tornadoes, “shelter-in-place” from an exterior airborne hazard such as a chemical release and lockdown.

When an emergency occurs, the first priority is always life safety. The second priority is the stabilization of the incident. There are many actions that can be taken to stabilize an incident and minimize potential damage. First aid and CPR by trained employees can save lives.

Some severe weather events can be forecast hours before they arrive, providing valuable time to protect a facility. A plan should be established and resources should be on hand, or quickly, available to prepare a facility. The plan should also include a process for damage assessment, salvage, protection of undamaged property and cleanup following an incident. These actions to minimize further damage and business disruption are examples of property conservation.

Guidance for the development of an emergency response plan can be found in this brochure.

A host of other resources can be found at

Hair Salon Has Mold Damage from Hidden Water Leak  

4/29/2019 (Permalink)

Commercial Hair Salon Has Mold Damage from Hidden Water Leak    Mold can quickly become a problem in your business in as little as 48 hours.

A Jacksonville hair salon showed evidence of mold in several areas and SERVPRO of Fernandina Beach/Jacksonville Northeast was called out to assess the damage. We are a Florida-licensed mold remediation firm and had performed an Emergency Ready Profile (ERP) at the salon so we were acquainted with the building.

Upon examination, we found evidence of water damage that led to mold growth in the bathroom area and the entire water wall. Not only was this damage evident in the hair salon but also the jewelry business next door.

We were able to identify and repair the source of the water intrusion (a roof leak) so that we could initiate mitigation to the associated mold damage.

Here are some things business owners need to know about mold damage and what you should do if you discover evidence of mold at your place of business.

In as little as 48 hours, mold can quickly become a problem in your business when there’s a water intrusion, like a roof leak or leaking water line. Mold can cause health effects and can also cause significant damage to your property. SERVPRO of Fernandina Beach/Jacksonville Northeast has the training, protective gear, and specialized equipment necessary to handle your mold problem.

If you have a mold problem in your home or business, your primary focus should be safety:

  • Significant mold growth can occur in 48-72 hours.
  • Mold may present a greater risk to children, the elderly, and anyone with respiratory problems.
  • A strong, musty odor may indicate hidden mold behind drywall or under carpeting.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact a SERVPRO Franchise Professional for mold remediation services.

What NOT to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

Have a Mold Problem? Call Today – 904-729-2401. Not only can SERVPRO of Fernandina Beach/Jacksonville Northeast remediate the mold damage but we can also perform any needed reconstruction services such as drywall repair and painting.

Strong Storms Impact First Coast on Friday

4/19/2019 (Permalink)

FIRST ALERT WEATHER DAY: Here's how Friday's weather could affect your plans

By: Action News Jax



  • WIND. A Wind Advisory will be in effect for the entire area from 9 a.m. to 8 p.m. Winds will be out of the south and southwest at 20 to 30 mph with gusts up to 40 mph.
  • HEAVY RAIN.  A squall line of heavy rain and strong storms will track west to east across our area. Timing will bring that line of potential severe weather to communities west of Hwy 301 from about 11 a.m. to 1 p.m. and east Hwy 301 towards I-95 from 1 to 5 p.m. before it moves off the coast.
  • POSSIBLE TORNADOES. In addition to heavy rain, the area will see the threat of damaging wind gusts and isolated tornadoes as this squall line passes through.
  • SUMMARY: During the day, you should expect it to be mostly cloudy, windy with heavy rain and strong storms. Tonight, expect evening showers, a partial clearing and breezy temperatures. 

SERVPRO Contributes Restoration Services for AAU Yulee Basketball Teams  

4/18/2019 (Permalink)

Community SERVPRO Contributes Restoration Services for AAU Yulee Basketball Teams    The AAU Nassau BallerZ and other local teams are once again able to play basketball in their practice facility at Yulee Sports Complex.

When the Yulee Sports Complex did repairs that included replacement of entry doors, the installation involved cutting concrete that generated a significant amount of dust in the gymnasium. In fact, the patina of dust throughout the whole structure was so pronounced that the players of the Yulee Basketball Association/Amateur Athletic Union (AAU) were slipping and sliding on the basketball court as they tried to scrimmage.

SERVPRO of Fernandina Beach/Jacksonville Northeast stepped in to save the day. A four-person team spent a day HEPA-vacuuming and wiping down the entire 6000 sq. ft. facility. When they were done, it had never looked better. It literally sparkled!

Following is a post from the AAU Nassau BallerZ Facebook page…

“Thank you to SERVPRO of Fernandina Beach/Jacksonville Northeast for voluntarily stepping up and thoroughly cleaning up the sports complex gym after the recent construction. Thank you for recognizing the need for a safe playing environment.”

More About the Amateur Athletic Union

The Amateur Athletic Union (AAU)has been raising champions for more than a century. Since its inception in 1888, the AAU has set the standard for amateur sports in the United States with one goal in mind: “Sports For All, Forever.” It is more than a motto – it has been the focus and drive of AAU for 130 years and counting for sports in the United States and throughout the world.

One of the largest, non-profit, volunteer, multi-sport event organizations in the world, the AAU is dedicated exclusively to the promotion and development of amateur sports and physical fitness programs. Nearly 700,000 members and 150,000 volunteers now share the AAU philosophy of “Sports For All, Forever” across 41 sports programs and 55 U.S. districts.

SERVPRO of Fernandina Beach/Jacksonville Northeast is proud to support this outstanding organization that encourages youth to be active in sports and physical activities.

Flooding in Assisted Living Facility Shows Value of Emergency Ready Profiles (ERPs)

4/9/2019 (Permalink)

Commercial Flooding in Assisted Living Facility Shows Value of Emergency Ready Profiles (ERPs) Knowing the location of water shut-off valves before an emergency strikes helps to limit the loss of property and even lives.

An incident that occurred at a local assisted living facility illustrates the value of a complimentary service that SERVPRO Fernandina Beach/Jacksonville Northeast provides. 

A resident had become unconscious while in the bathroom and had broken one of the plumbing fixtures. Water commenced to flood not only the resident’s room but into the hallway and into other resident rooms. There was water everywhere. The problem was that no one working the facility at the time had any idea where the water shut-off valve was located. Therefore, the flooding continued until it had affected a large portion of the facility and many residents’ rooms.

SERVPRO of Fernandina Beach/Jacksonville Northeast offers a complimentary examination of your facility that can mitigate water damage and flooding when a situation such as this one arises.

This assessment provides the critical information, such as shut-off valve locations, needed to begin mitigation and recovery services and serves as a quick reference for important building and contact information. It's called SERVPRO Emergency READY Profile™  (ERP), and here are some advantages of the program:

  • Provides facility details such a water and power shut-off valve locations, priority areas, and priority contact information.
  • Includes a report that contains the critical information needed in the event of an emergency.
  • Identifies the line of command for authorizing work to begin.
  • Offers a mobile app for easy accessibility of this information.

Knowing the location of water shut-off valves, fuse boxes, and fire suppression system controls before an emergency strikes, not during an emergency, helps emergency responders react as quickly and effectively as possible, helping to limit loss of property and even lives.

Don’t wait until an emergency occurs to call us at 904-729-2401 to schedule your ERP. We provide this free service to all commercial facilities in our territory. We serve Fernandina Beach, Yulee, Callahan, Hilliard, and North Jacksonville, including Oceanway, River City, and the Heckscher Drive and Dunn Avenue/Lem Turner areas.