Recent Posts

Work Place Water Damage is Restored by SERVPRO of Fernandina Beach/Jacksonville Northeast

2/13/2020 (Permalink)

Mold shown on ceiling of a church that originated from a roof leak Mold on a church ceiling that originated from a roof leak. Have water or mold damage? Call SERVPRO of Fernandina Beach/Jax NE.  

When business owners envision water damage, they often picture a massive storm wiping out power lines, flooding offices, and shutting down businesses for days at a time. It is true that commercial water damage is often the result of floods and water that stem from storms. In fact, the mold shown in the accompanying photograph originated from a roof leak that was never dried correctly in a church after a hurricane that had hit North Florida.

However, many business owners and tenants overlook the fact that storms and severe weather aren't the only cause of water damage. Here are some of the common causes of water damage to commercial buildings.

  1. Malfunctioning sprinkler systems

It is not uncommon for older office and retail buildings to have outdated sprinkler systems that work in conjunction with fire protection systems. While such sprinklers are crucial during a fire emergency, they can also cause commercial flood damage if they are faulty or in need of replacement. This could easily damage inventory and business assets. 

   2.  Damaged appliances and equipment

This cause of commercial flood damage is more common in restaurants and catering facilities, as well as any business that has appliances and equipment that make use of water. If the appliance fails and sends water across your building, especially during late hours when no one is around, you may come back to work and face a water emergency.

   3.  Broken pipes and plumbing

Just like in a residence, if the plumbing system in your workplace fails water damage could be the result. 

  1.  Backed up sewer lines

This is another cause of commercial water damage. Should the sewer line to your building back up or become damaged, realize the potential dangers of contaminated black water which can cause health effects and ruin products and office furnishings. 

 If your business has suffered commercial water damage, SERVPRO of Fernandina Beach/ Jacksonville Northeast will get you back up and running again. Call us anytime 24/7 at (904) 729-2401 for fast help.

Jacksonville Area Expecting Strong Storms Tonight

2/6/2020 (Permalink)

weatherman showing weather forecast for this evening in the Jacksonville area The storm's main threats are brief heavy rain, gusty winds of 50-60 mph+, and an isolated tornado.

Source: Action News Jax


We are starting off Thursday mild with temperatures in the 60s. We will see partly cloudy skies this morning. More clouds will build in throughout the day. Highs will soar to the lower 80s this afternoon.

We will be near record highs (85 – 2008). A Wind Advisory will go into effect today at noon to 3 a.m. for all Jacksonville-area counties.

In addition to a windy day, a few showers are possible this afternoon for some local neighborhoods.


First Alert Weather Day will go into effect tonight. A line of potentially strong to severe storms will move into the area this evening from west to east. Some schools will close early today ahead of the severe weather.

Friday’s morning commute will be mainly dry and breezy with some leftover wet roadways.

Stay safe as these strong storms move through our area. If you suffer any water damage, call SERVPRO Fernandina Beach/Jacksonville Northeast at 904.729.2401.

Why SERVPRO of Fernandina Beach/Jacksonville Northeast? Here’s What One Customer Says…  

1/31/2020 (Permalink)

graphic showing fire and water with SERVPRO logo superimposed over Our goal is give our customers an exceptional service experience. Call us at 904.729.2401 if you have water, fire and mold damage.

Want to know why you should call SERVPRO of Fernandina Beach/Jacksonville Northeast if you have water, fire or mold damage? Just ask our customers. Here’s what one had to say after we completed mold remediation at her home.

"My husband and I are very happy to recommend SERVPRO of Fernandina Beach, Florida for anyone needing their services. The SERVPRO technicians and office personnel are very personable and professional.

The first two SERVPRO technicians we encountered were Jamie and Michael. The tear out they did was most efficient. The preparation for rebuild was exceptional. The room was returned to the way it was when they arrived.

The second set of SERVPRO technicians, Sean and Tallis, did a great job with the mold remediation. The kitchen area was left clean and the cabinets were removed with the area left prepared for the rebuild.

All four SERVPRO gentlemen and Pamela in the office were courteous and extremely helpful with all their services. We highly recommend SERVPRO to everyone experiencing water damage to their home, as well as, needing cleanup and restoration. It will be just like it never happened.

Thank you SERVPRO."

-M. Sallis

See other testimonials here.  See more about our services here, and call us at 904.729.2401 if we can be of assistance at your home or business.

Hidden Water Damage Found in Bathroom of Jacksonville Home

1/22/2020 (Permalink)

water damage in behind shower wall in bathroom of Jacksonville home Here, a pipe leaking inside the shower wall caused damage that was not visible to the eye.

Sometimes water damage and its source are easy to identify – for example when a pipe bursts or a major storm causes flooding. But sometimes the problem can be more subtle…and that can actually lead to more damage over the long-term if you don’t recognize a problem before it becomes a potential disaster.  In this case, a pipe leaking inside the shower wall caused damage that was not visible to the eye. Only our special equipment and eventual demolition showed the extent of the water damage.

If you’re concerned there may be a water problem in your home or business, here are five common but not-so-obvious signs to look out for:

Water Stains

If you see pale yellow or brown stains on your ceilings, wall, or floors, that may indicate the presence of a slow but steady leak. Many times, water stains will form directly under the water source. However, sometimes water will run along wire, pipes or other materials and then drip and cause stains far from the source. Make sure you figure out the cause of the water damage you see.

Mold Growth

Mold grows where there is sufficient wetness for it to thrive, so if you have a mold problem, there’s a water problem. Sometimes materials in your home will become mold infested if they’ve become wet and have never been able to dry sufficiently.  This can happen to fabric, wood, insulation, and perhaps even your floors, ceilings, or walls.


A musty smell can be one of the first signs of a water problem, even if you can’t yet see any leaks. Be on the lookout for any sudden changes in odor.  Take note if it gets worse after a rainstorm or while you’re taking a shower or running the dishwasher.

Weak Wall, Floors, or Ceilings

Water will weaken your building materials. You might notice that your walls are becoming more soft or “spongey”, your floors might be bowing, there may be a crack in your ceiling or a bubble in your wall paper. A sudden large leak might cause a major, obvious problem, but if the leak is slow these issues might come on gradually over weeks or months.  The sooner you notice, the sooner you can address the root cause.

Higher Utility Bills

If you have a sudden and unexpected surge in your utility bill, that might be an indication of a water problem.While slight fluctuations month to month are normal, be on the lookout for a sudden rise in the water bill, especially if there’s no corresponding increase in your sewer rates.  If there isn’t a reason you can think of why your water bill might be high this month, it may be that there’s a water damage issue.

Here at SERVPRO of Fernandina Beach/Jacksonville Northeast, we know just how disastrous water damage can be to a home or business.  That’s why we’re passionate about helping the people in this community do what they can to prevent water damage before it becomes a major issue.

But IF you have water damage – even just minor damage – SERVPRO of Fernandina Beach/Jacksonville Northeast can help you identify and address the source of the problem and ensure that it won’t turn into an expensive catastrophe for your home or business. Call us at 904-729-2401 if you suspect that you have water damage.

North Jacksonville/Fernandina Beach: Be Aware of Freezing Temps Tonight

1/21/2020 (Permalink)

ice coming out of outdoor water faucet There's a freeze warning in the Jacksonville/Fernandina Beach area tonight. Follow these tips to prevent water damage.

Okay, so it’s probably not likely, but it never hurts to be prepared. With temperatures expected to drop to at or near freezing over the coming week, frozen pipes could be an issue in North Florida.


Winter weather can catch us off guard in Jacksonville and North Florida. All it takes is a few hours of freezing temperatures for your pipes to freeze.

Here are some helpful hints to help you avoid problems:

  • Keep one or two faucets dripping
  • Direct warm air to any colder areas of your home
  • Leave cabinet doors open to allow warm air in--especially if your kitchen sink is on an outside wall
  • Disconnect your hose from the outside faucet
  • Seal leaks that allow cold air into your home where pipes are located

Water damage caused by frozen pipes can be one of the most damaging problems a homeowner can face. Most homeowners insurance will cover damage resulting from a frozen pipe provided you can prove that you took measures to prevent the pipe from freezing.

The good news is that SERVPRO of Fernandina Beach/Jacksonville Northeast will be here to help 24/7 if you run into frozen pipes and resulting water damage problems. Call us at 904-729-2401.

Do You Need to Have Your Air Ducts Professionally Cleaned?

1/16/2020 (Permalink)

Accumulation of dust due to dirty air ducts This is a dirty A/C duct before being cleaned by SERVPRO.

Living in Jacksonville, running your air conditioner is just not an option, especially during the hot summer months. The air that is cooled by your air conditioner circulates via the air ducts that run throughout the home. Your air conditioner is recycling that air constantly. This is the same air that you and your family breathe, so of course, you want this air to be as clean as possible to help prevent odors and possible health issues. When you clean your air ducts, you’re removing dust and contaminants within the ducts. 

These are the top five benefits to having your air ducts professionally cleaned:

  1. Reduce dust. As the air goes through the ducts, dust can accumulate. Getting your ducts cleaned will reduce the dust re-circulating through the home and potentially getting on your furniture, bedding, floors, clothes and all other surfaces.

  2. Minimize allergies and irritants. These allergens include pet dander, pollen, dust, bacteria, mildew, mold spores, smoke from cooking and candles, and many other toxins that linger in your air ducts. Periodically cleaning out your ducts can help reduce these irritants. A professional air duct cleaning will result in a healthier home.

  3. You'll breathe cleaner air. Even if you don’t have asthma or allergies, cleaner air is better air. Poor air quality has been known to cause health issues. If you were given the choice to breathe clean or dirty air which would you prefer? Cleaning your air ducts can make your home more comfortable.

  4. Lingering smells and odors. Have your air ducts professionally cleaned will help get rid of unpleasant smells in the air such as pet odors, cigarette smoke, and even musty odors. As hard as your air conditioner tries to remove these odors, some are just stubborn.

  5. Improve airflow. If you have years of accumulated dust and grime, it can restrict your airflow. This means your system will have to work harder than normal. A clean system is going to be more efficient and utilize the least amount of energy, meaning lower electric bills and less wear and tear on your system components.

Please know, it’s not always necessary to have your air ducts cleaned. If you think you might need your air ducts cleaned, SERVPRO will be happy to inspect the heating, ventilation and air conditioning unit (HVAC) and let you know how you should proceed.

Before cleaning your air ducts, call your local Jacksonville SERVPRO. We will make recommendations about the best way to address any indoor air quality concerns which can save you money and provide peace of mind on the health of your system.

Key Factors for Drying Water Damage

1/13/2020 (Permalink)

water extraction wand being used on wood floor The more water you extract or pump out of the structure, the less you will need to remove with dehumidifiers.

Drying a house or building and its contents quickly is important to minimizing damages. Four factors affect the amount of time required for drying: 

  • Temperature.
  • Amount of water to be evaporated.
  • Humidity.
  • Air movement.

Remember the rule “wet goes to dry.” The rule means that moisture moves from wet materials to drier materials or wet air to drier air to seek an equilibrium. Dry air absorbs moisture from wet surfaces. Dry surfaces absorb moisture from wet air. Each of the four factors for drying affect the process of wet going to dry.


Drying occurs faster when rooms are heated to 70° to 90° since hot air can hold more moisture. If heat is not available, portable heaters may be used. Ideally, temperature in the affected areas of a structure should be between 70° and 80°. Temperatures above 85° on the first drying days could result in too much moisture in the air causing secondary damage if there are not enough dehumidifiers.

Amount of Water to Be Evaporated

The more water you extract or pump out of the structure, the less you will need to remove with dehumidifiers. A liquid is easier and faster to remove than a gas. Physical extraction is 1200 times more efficient than dehumidification. We use a submersible pump if two inches or more of water is standing in the affected area.

Truck mounts can extract 36,000 gal/day. The best dehumidifiers can extract only 30 gal/day. Therefore, physical extraction is important.

Air Movement

Air movement is important to drying. The air in a water-damaged room is normally damp and humid, slowing evaporation. Blowing the damp air out and bringing warm, dry air in will speed drying. Proper positioning of air movers will help. Remember to change the location of air movers as drying occurs to promote even, thorough drying of surfaces.

Learn more about our water restoration process and call SERVPRO Fernandina Beach/Jacksonville Northeast at 904.729.2401 if you have water damage.

Why SERVPRO for Flood & Fire Damage Northeast Jacksonville – Large or Small Disasters

1/6/2020 (Permalink)

Servpro Technicians on Job Site SERVPRO Technicians working on a job site.

Florida has its share of natural disasters such as lightning, flooding, and hurricanes. The effects of these events cause millions of dollars in damage every year, and tremendous hardship for our residents. In addition to natural disasters, we also have our share of fires, plumbing leaks, and mold issues that require remediation and restoration.

SERVPRO responds to flood or fire damage in the Northeast Jacksonville and Fernandina Beach area 24 hours a day, 7 days a week. We also have professional technicians ready to clean up after a fire and stop mold before it gets started in our humid climate. Your Northeast Jacksonville SERVPRO team has extensive experience, first-class training, and top-of-the-line equipment to restore your home or business after a disaster. We can even handle large commercial restoration projects since we can mobilize large teams by utilizing our partner SERVPRO teams from around the country.

Experience & Training

Our team has experience in dealing with many events in the greater Northeast Jacksonville area. We are IICRC certified (Institute of Inspection, Cleaning, and Restoration Certification, which is the non-profit certifying body for the cleaning and restoration industry). Additionally, should the need arise, we can also tap into experts such as biohazard or construction contractors.

Disaster Restoration Equipment

Responding to any size of event requires a variety of equipment. We have truck mounted water extraction pumps, submersible pumps, high-speed air movers and more. Whether it is cleaning up after a water leak or a fire, we completely clean and sanitize your home or business. We also have the tools and experience to ensure effective mold remediation such as moisture detection equipment and industrial dehumidifiers.

Commitment to Our Clients

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Fernandina Beach / Jacksonville Northeast provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response, day or night. We aim to return your premises to you, "Like it never even happened."

10 Safety Tips for Space Heaters

12/30/2019 (Permalink)

Warming feet with a space heater When staying warm, it's important to keep fire safety in mind when using space heaters.

Thankfully, northeast Florida has a pretty mild winter, but we do have some cold weather. Often on our chilly Florida nights, it’s common for families to use space heaters to take the chill off. Space heaters can be a more affordable alternative to central heat when you don’t need to heat the whole house. They can also boost the temperature of rooms used by individuals who may be sensitive to cold, especially elderly persons, without sacrificing the comfort of other family members.

Safety is very important when using space heaters. The U.S. Consumer Product Safety Commission estimates that more than 25,000 residential fires yearly are associated with space heaters, resulting in more than 300 deaths. In addition, an estimated 6,000 people are treated in emergency rooms due to contact with the hot surfaces of room heaters, mostly in non-fire situations.

However, space heaters, especially older ones come with a fire risk. Here are eight tips to consider if you use space heaters in your North Jacksonville or Fernandina area home.

  1. Never plug your space heater into a surge protector. Plug it directly into a wall receptacle.
  2. Avoid using space heaters in wet areas such as bathrooms and kitchens.
  3. Be sure your space heater has a tip over feature that makes it turn off if knocked over. If not, consider replacing it.
  4. Monitor your pets closely around the space heater.
  5. Never leave space heaters unattended, especially around children.
  6. Do not operate a space heater while you are sleeping. Always turn them off and unplug them before going to bed.
  7. Avoid placing your heater in walkways where they are more apt to be knocked over.
  8. Keep your space heater away from curtains, blankets and other fabric materials. Keep anything that can heat at least 3 feet away from anything that can burn.
  9. If your space heater cords are tattered or it’s not working as expected, turn it off and have it checked by an electrician or consider replacing it.
  10. Be sure everyone in your home knows how to safely use your space heater.

Practicing good safety measures can drastically reduce the risk of a fire or injury in your home, but accidents can and do happen. If you ever need assistance with clean up after a fire in your home or business, our team at SERVPRO specializes in fire damage repair and restoration and can work with your insurance carrier to get things back to normal. 

Holiday Greetings and a Note from a Satisfied Customer  

12/23/2019 (Permalink)

Graphic saying "Merry Christmas and Thank You!" Happy Holidays and thank you to our wonderful customers from all of us at SERVPRO Fernandina Beach/Jacksonville Northeast!

The holidays are a time for good tidings and we at SERVPRO of Fernandina Beach/Jacksonville Northeast would like to wish all of our customers a Merry Christmas and Happy New Year!

We’d also like to share the following message from one of our recent customers. It’s this type of experience that we strive to give all of our customers and we thank Mr. Shatford for sharing his thoughts with us…

“Just a note to thank the SERVPRO Team for your fast, professional and complete response to our water overflow issue we encountered on Nov. 20/19 when the exit hose from our washing machine became disconnected from its drain.

You were our first contact and arranged for a crew at our door in little over an hour—-exceptionally fast service.

Jeremy Wade, Crew Chief, and his assistant Michael Rorrer immediately took charge of the situation, explained the process to us and proceeded to install drying equipment upstairs and down.  Over the next few days, Jeremy and other members of his crew ( Stan and Michael ) checked in on us and kept track of progress.

I want to single out Jeremy as an excellent Crew  Chief.  From the moment we met him, we felt comfortable that he knew what he was doing and found him both professional and personable.  He did what he said he would do and it was important to us that he stayed with us throughout the experience.  I would recommend him to anybody as a skilled, understanding and efficient Chief with the capability to make customers as  comfortable as possible as they ‘live’ through a difficult period.

Thank you, again.”

D. Shatford
Fernandina Beach

We thank all of our customers for their business and their trust in us this year. Merry Christmas and Happy New Year!