Recent Why SERVPRO Posts

Why SERVPRO? Certified: SERVPRO Cleaned – a defensive cleaning program

1/21/2021 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Fernandina Beach/Jacksonville Northeast today at  904.729.2401 for your Certified: SERVPRO Cleaned consultation.

Why SERVPRO? Our DryBook™ App Is a Good Reason  

12/29/2020 (Permalink)

Two SERVPRO of Fernandina Beach/Jacksonville Northeast technicians extracting water at a Jacksonville warehouse. Water disasters come with a lot of stress for property owners. DryBook™ helps make sense of the chaos.

How can an app help make sense of the messy situation that occurs during a water disaster-- and save customers money in the process? After all, during a water disaster, property owners have to make a lot of decisions under pressure and remediation involves a lot of moving parts.  Remediation professionals, insurance companies, local codes, state codes and more are all involved and all of it occurs in an emotionally charged environment.

Pete Reilly of SERVPRO of Fernandina Beach/Jacksonville Northeast says, "Efficiency is key when you are dealing with disaster remediation. SERVPRO's DryBook™ is a proprietary app that tracks the drying process and tells us how much equipment to use. It saves our customers money and it makes our work more effective.”

This tool is one example of the SERVPRO's focus on efficiency and cost control. Remediation projects must be managed to both industry and insurance company standards, and Reilly says that tools like DryBook™ help SERVPRO technicians track and document progress on restoration, cleanup and repair services.

Does your remediation company have a system in place to ensure accurate benchmarking of each step of the remediation process? Does your contractor have the ability to Identify the right equipment for the job on the spot based on the damage description and to validate the use of each piece of equipment automatically as part of the remediation records? If not, you should look at SERVPRO of Fernandina Beach/Jacksonville Northeast. Call us at 904.729.2401.

Why SERVPRO Fernandina Beach/Jax NE? Just Ask Our Customers

11/25/2020 (Permalink)

The SERVPRO of Fernandina Beach/Jacksonville team in uniforms and standing in front of a company van. Our team wishes all of our customers a very Happy Thanksgiving!

We at SERVPRO Fernandina Beach/Jacksonville Northeast pride ourselves on making our customers happy. Customer satisfaction is our number one priority. Here’s what some of our customers say about us. Check out these recent Google reviews.

“I am highly impressed with SERVPRO! They are very professional and they did a wonderful job in our plant. I would recommend them to absolutely anybody! If you want a fast response with quality work, give them a call.” Sarah Roland 

“Your staff was excellent, very efficient and extremely neat. I would recommend your company to anyone. Thanks for a great job.” Peter LePorin

"Excellent service and I received my report the same day!"  Kerri Sutton

Our team is highly trained for water, fire, and mold restoration jobs. We are a Florida-licensed mold remediation firm. We also offer a Certified: SERVPRO Clean program which is a defensive cleaning program that goes beyond janitorial of carpet cleaning. Individuals or business use it as a higher standard of cleaning for COVID-19 protection. Learn more.

Our team cares about our customers and would like to take this opportunity to wish all of you a Happy Thanksgiving!

We Are the Cleaning Experts in the Jacksonville & Fernandina Beach Area

7/9/2020 (Permalink)

graphic of Certified: SERVPRO Cleaned logo Certified: SERVPRO Cleaned gives business owners confidence in keeping customers safe during spikes in the coronavirus in Jax and NE Florida.

SERVPRO is Here to Help during this time of need

Coronavirus cases are spiking in Northeast Florida, and businesses are looking for proactive ways to keep customers safe. During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Fernandina Beach/Jacksonville Northeast at 904.729.2401

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Want Your Home or Property Disinfected? Call SERVPRO Fernandina Beach/Jacksonville Northeast

4/20/2020 (Permalink)

A group of SERVPRO technicians dressed in protective equipment while a team leader addresses them SERVPRO uses cleaning products and protocols of the Centers for Disease Control (CDC) and local authorities.

SERVPRO of Fernandina Beach/Jacksonville Northeast is being called on by homeowners and property managers to perform the necessary bioremediation services to clean, disinfect, and sanitize their properties.

SERVPRO professionals are trained in adhering to the highest cleaning and sanitation standards. We use cleaning products and protocols of the Centers for Disease Control (CDC) and local authorities. We go well beyond the scope of regular janitorial services. 

If you are interested in inquiring about our services, we are here to help – 24 hours a day, seven days a week, while life gets back to normal in the communities we call home.

Keeping your employees and family safe and healthy is most important to our team and we at SERVPRO Fernandina Beach / Jacksonville Northeast are here to help in any way that we can.

Call us at 904.729.2401.

Why SERVPRO? We are Disinfection Professionals

3/23/2020 (Permalink)

Worker disinfecting items on office desk It's important to disinfect everything your workers come into contact with.

Here at SERVPRO your family's health and safety are our utmost concern.

As COVID-19 or more commonly referred to as the CoronaVirus is spreading across the world and over 60 confirmed cases in Northeast Florida, this pandemic is at the forefront of everyone’s mind. Keeping your employees and family safe and healthy is most important to our team and we at SERVPRO Fernandina Beach / Jacksonville Northeast are here to help in any way that we can.

Ensuring your home and business is clean and sanitized can be a highly effective way to reduce the spread of viruses like COVID-19. The Center for Disease Control and Prevention recommends you frequently clean regularly touched surfaces such as countertops, doorknobs, light switches, computers, and especially bathrooms and kitchen surfaces.

SERVPRO is available to clean and disinfect your home or business, according to guidelines set forth by the Centers for Disease Control and Prevention. We have years of specialized experience dealing with biological contaminants, and we will go beyond the scope of work that your regular janitorial staff performs on a daily basis.

Targeted Products

The CDC recommends everyone use labeled hospital-grade disinfectants with claims against pathogens similar to the coronavirus. Many products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular variant of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

If you or your business is in need of help, we specialize and adhere to the highest sanitation standards the CDC puts forth, including the use of hospital-grade disinfectants. 

Additional information from the CDC is available here: https://www.cdc.gov/coronavirus/2019-ncov/prepare/protect-home.html

Feel free to give SERVPRO of Fernandina Beach / Jacksonville Northeast a call with any questions or to schedule an appointment. (904) 729-2401 

Who Are You Going to Call? SERVPRO of Fernandina Beach/Jacksonville Northeast Of Course!  

3/11/2020 (Permalink)

Tallis Rawls looking for an opossum under boards that have been pulled up from a Jacksonville homeowner's deck It's all part of the job: Here's Tallis Rawls trying to locate and remove a foul-smelling dead mammal from under a Jacksonville deck.

Why SERVPRO? Out in the field and back in the office, SERVPRO Fernandina Beach/Jacksonville Northeast has an exceptional employee staff.  Case in point: really who ARE you going to call when you’ve got a dead possum under your deck? SERVPRO of Fernandina Beach/Jacksonville Northeast to the rescue. No job is too large, too small, or too gross to deter our team. Odor removal is one of our services, so shown in this photo is Tallis Rawls trying to locate and remove the foul-smelling dead mammal. You can imagine how grateful the Jacksonville homeowner must be.

Back at the office, here’s one customer testimonial regarding Pamela Corbitt of our office staff…

Thank you. I appreciate your quick response and follow up. I cannot remember the last time I did not have to call and email a company several times in order to obtain what you provided with just one simple request. It is a real pleasure working with a true professional for a change, thank you again.

C. Croston
-Advantage Home Builders

These are just a couple of examples, but all of our staff gets rave reviews.  As our business partner and customer also recently commented, both our field and office staff are great at what they do…

We use SERVPRO of Fernandina Beach/Jacksonville Northeast on all of our emergency issues and scheduled repairs. They are prompt and get the job done. Between the office personal and the field techs they understand what is needed. We cannot ask for a better company to help us out.

B. Halveland
-Sunshine State Plumbing

If you have water, fire or mold issues, call SERVPRO of Fernandina Beach/Jacksonville Northeast at 904.729.2401. We’ll come to the rescue faster for your disaster!

SERVPRO of Fernandina Beach/Jacksonville Northeast to the Rescue for Jacksonville Homeowner  

2/26/2020 (Permalink)

graphic showing SERVPRO logo superimposed over water drops and fire Call SERVPRO Fernandina Beach/Jacksonville Northeast at 904.729.2401 if you have water, fire or mold damage.

“Recently I had a hot water heater burst sending water from upper floor into the downstairs master bedroom area. SERVPRO responded quickly and did a great job ensuring no moisture was left for mold to form. The group was courteous and professional; they were understanding of our situation. Kudos to Jamie and his crew.”

B Nielson, Jacksonville

SERVPRO of Fernandina Beach/Jacksonville Northeast understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. We will make it "Like it never even happened."

Since 2007, SERVPRO of Fernandina Beach/Jacksonville Northeast has provided 24/7 emergency services for the cleanup and restoration of residential and commercial property after fire, smoke or water damage. We are also a Florida-licensed mold remediation firm (MRSR-450). We not only handle mitigation and clean-up but also any needed reconstruction services.

As our customer relayed above, we have an excellent staff who are not only well trained in water, fire and mold damage mitigation/restoration, but are also professional and sensitive to the situations our customers are going through.

Our service area includes Nassau County as well as North Jacksonville, including River City, Oceanway, Heckscher Drive, and the Lem Turner/Dunn Avenue areas. Call us at 904.729.2401 if you have water, fire or mold damage.

Why SERVPRO of Fernandina Beach/Jacksonville Northeast? Here’s What One Customer Says…  

1/31/2020 (Permalink)

graphic showing fire and water with SERVPRO logo superimposed over Our goal is give our customers an exceptional service experience. Call us at 904.729.2401 if you have water, fire and mold damage.

Want to know why you should call SERVPRO of Fernandina Beach/Jacksonville Northeast if you have water, fire or mold damage? Just ask our customers. Here’s what one had to say after we completed mold remediation at her home.

"My husband and I are very happy to recommend SERVPRO of Fernandina Beach, Florida for anyone needing their services. The SERVPRO technicians and office personnel are very personable and professional.

The first two SERVPRO technicians we encountered were Jamie and Michael. The tear out they did was most efficient. The preparation for rebuild was exceptional. The room was returned to the way it was when they arrived.

The second set of SERVPRO technicians, Sean and Tallis, did a great job with the mold remediation. The kitchen area was left clean and the cabinets were removed with the area left prepared for the rebuild.

All four SERVPRO gentlemen and Pamela in the office were courteous and extremely helpful with all their services. We highly recommend SERVPRO to everyone experiencing water damage to their home, as well as, needing cleanup and restoration. It will be just like it never happened.

Thank you SERVPRO."

-M. Sallis

See other testimonials here.  See more about our services here, and call us at 904.729.2401 if we can be of assistance at your home or business.

Why SERVPRO for Flood & Fire Damage Northeast Jacksonville – Large or Small Disasters

1/6/2020 (Permalink)

Servpro Technicians on Job Site SERVPRO Technicians working on a job site.

Florida has its share of natural disasters such as lightning, flooding, and hurricanes. The effects of these events cause millions of dollars in damage every year, and tremendous hardship for our residents. In addition to natural disasters, we also have our share of fires, plumbing leaks, and mold issues that require remediation and restoration.

SERVPRO responds to flood or fire damage in the Northeast Jacksonville and Fernandina Beach area 24 hours a day, 7 days a week. We also have professional technicians ready to clean up after a fire and stop mold before it gets started in our humid climate. Your Northeast Jacksonville SERVPRO team has extensive experience, first-class training, and top-of-the-line equipment to restore your home or business after a disaster. We can even handle large commercial restoration projects since we can mobilize large teams by utilizing our partner SERVPRO teams from around the country.

Experience & Training

Our team has experience in dealing with many events in the greater Northeast Jacksonville area. We are IICRC certified (Institute of Inspection, Cleaning, and Restoration Certification, which is the non-profit certifying body for the cleaning and restoration industry). Additionally, should the need arise, we can also tap into experts such as biohazard or construction contractors.

Disaster Restoration Equipment

Responding to any size of event requires a variety of equipment. We have truck mounted water extraction pumps, submersible pumps, high-speed air movers and more. Whether it is cleaning up after a water leak or a fire, we completely clean and sanitize your home or business. We also have the tools and experience to ensure effective mold remediation such as moisture detection equipment and industrial dehumidifiers.

Commitment to Our Clients

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Fernandina Beach / Jacksonville Northeast provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response, day or night. We aim to return your premises to you, "Like it never even happened."

Holiday Greetings and a Note from a Satisfied Customer  

12/23/2019 (Permalink)

Graphic saying "Merry Christmas and Thank You!" Happy Holidays and thank you to our wonderful customers from all of us at SERVPRO Fernandina Beach/Jacksonville Northeast!

The holidays are a time for good tidings and we at SERVPRO of Fernandina Beach/Jacksonville Northeast would like to wish all of our customers a Merry Christmas and Happy New Year!

We’d also like to share the following message from one of our recent customers. It’s this type of experience that we strive to give all of our customers and we thank Mr. Shatford for sharing his thoughts with us…

“Just a note to thank the SERVPRO Team for your fast, professional and complete response to our water overflow issue we encountered on Nov. 20/19 when the exit hose from our washing machine became disconnected from its drain.

You were our first contact and arranged for a crew at our door in little over an hour—-exceptionally fast service.

Jeremy Wade, Crew Chief, and his assistant Michael Rorrer immediately took charge of the situation, explained the process to us and proceeded to install drying equipment upstairs and down.  Over the next few days, Jeremy and other members of his crew ( Stan and Michael ) checked in on us and kept track of progress.

I want to single out Jeremy as an excellent Crew  Chief.  From the moment we met him, we felt comfortable that he knew what he was doing and found him both professional and personable.  He did what he said he would do and it was important to us that he stayed with us throughout the experience.  I would recommend him to anybody as a skilled, understanding and efficient Chief with the capability to make customers as  comfortable as possible as they ‘live’ through a difficult period.

Thank you, again.”

D. Shatford
Fernandina Beach

We thank all of our customers for their business and their trust in us this year. Merry Christmas and Happy New Year!

Why You Can Rely on SERVPRO of Fernandina Beach/Jacksonville Northeast

12/16/2019 (Permalink)

Three of our SERVPRO technicians who recently received water restoration certification. Jeremy Wade, Michael Rorrer and Pamela Corbitt recently received Water Restoration Technician (WRT) certification.

Home and business owners rely on SERVPRO of Fernandina Beach/Jacksonville Northeast to restore damaged property for a variety of reasons. Following are just a few.

  1. We Respond Promptly 

 You can reach us 24 hours a day and 7 days a week and 365 days a year. Our phones are answered by trained on-call managers even outside business hours. This means that you will always to speak to someone who is able to dispatch crews to assist you. Then there’s our service response guidelines…Within one hour of your call, SERVPRO Fernandina Beach/ will coordinate with you to arrange for service. Within four hours of your call, we will be on-site to start mitigation services (if necessary). Within eight business hours, we will give you a verbal briefing of the scope of damage and needed mitigation efforts.  We’re faster to any size disaster.

  1. Our Staff is Trained & Qualified

Our technicians have training through the IICRC (Institute of Inspection Cleaning and Restoration Certification).  SERVPRO of Fernandina Beach/Jacksonville Northeast have certifications through IICRC such as water damage restoration (WRT), applied structural drying (ASD), applied microbial remediation (AMRT), fire and smoke restoration (FSRT), and more.  Three additional employees recently received water damage restoration (WRT) certification.

  1. We Understand Your Situation

SERVPRO of Fernandina Beach/Jacksonville Northeast understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. We’re on the same page with you when it comes to keep the costs down, remediate the damage, and make your home or business look “Like it never even happened.”

  1. Our Restore vs. Replace Philosophy 

Our philosophy is to restore, rather than to replace, when possible and preferable for our customer. We have your best interests at heart. The drying and cleaning methods that we use allow us to save on costs rather than replacement. The benefit of restoring is being cost effective, saving time, and giving you peace of mind.

SERVPRO of Fernandina Beach/Jacksonville Northeast is here to help whenever you need it. When you call us at 904-729-2401 you will be speaking to a decisionmaker who is able to dispatch a crew and help you make it “Like it never even happened,” as soon as possible.

Why SERVPRO is the Water Damage Expert in Fernandina Beach & North Jacksonville  

9/24/2019 (Permalink)

SERVPRO technician pointing out water damage to a customer Our fast response times and investments in both personnel and equipment set us apart from the competition.

Trained Technicians, Advanced Equipment, Fast Response Times…

After a flooding or water damage issue in the Fernandina Beach/North Jacksonville area, it pays to seek expert help as soon as possible after the event. Failing to act when water invades and saturates your home’s structure and contents can lead to added damage and expense when the work begins. Lingering moisture also encourages mold growth and the problems that it brings—and in our humid climate, mold can start to grow in 24-48 hours. Our commitment to being Faster to Any Size Disaster is a key reason why our customer reviews show that customers are extremely satisfied with our services.

When you encounter water damage in your North Jacksonville home be sure to act right away. Water is extremely destructive, and the source must be traced and corrected before extraction and drying can begin. If the leak is not addressed the damage will reoccur. We bring years of experience to your specific situation, and are able to diagnose the problem and develop a plan to fix it. Our record of success proves why we are restoration industry leaders in our region.

Extracting water from your home and completing structural drying requires specialized equipment. The tools available to you as a homeowner are not the quality and capacity of the commercial equipment we get from our corporate headquarters. When we arrive at a work site, we have a full stock of commercial strength pumps, extractors, air movers, and dehumidifiers in our service vehicle. The proper tools make the process easier and faster, which is why SERVPRO can tackle and resolve even severe water losses efficiently.

Highly-skilled technicians are another factor that sets us apart.  Our investments in both equipment and personnel give us an edge and give our customers the confidence to call on us for help. We have a reputation as the leader in the restoration business.

Fast response times are a critical factor when choosing a water damage restoration company. We are available by phone 24/7, and we at SERVPRO of Fernandina Beach/Jacksonville Northeast always have a staff member to answer the phone—not an answering service. Since water damage needs remediation as quickly as possible, our accessibility is the key to delivering the response your situation deserves.

Our accessibility and fast response times, trained technicians, and advanced technology are why SERVPRO of Fernandina Beach/Jacksonville Northeast is the restoration resource you can trust. Call (904) 729-2401 when you have an emergency water loss.

Minimizing Water Damages: When Every Minute Counts, Fernandina Beach/Jacksonville Northeast Gets There Fast

7/12/2019 (Permalink)

SERVPRO of Fernandina Beach/Jacksonville Northeast provides 24-hour fire and water damage restoration service in Nassau County and North Jacksonville

Flooding and water emergencies don’t wait for regular business hours and neither do we.  SERVPRO of Fernandina Beach/Jacksonville Northeast provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and other areas.  Actions taken during the first 24 to 48 hours are key in preventing structural damage and the growth of toxic microbes such as mold and bacteria. Wet drywall that is not remediated for 48 hours often shows the presence of mold growth, especially in our North Florida climate.

SERVPRO of Fernandina Beach/Jacksonville Northeast arrives quickly and starts the water extraction process almost immediately. First we evaluate the extent of the water damage and extract as much of the water as possible. Remediation may include water extraction, removing and disposing of wet building materials such as carpet and carpet pad, sheetrock and insulation. Once the excess water has been removed from the areas that are affected, high efficiency drying equipment, including dehumidifiers and commercial air movers, are used to pull the remaining moisture from the structure and the air.

This immediate response helps to minimize the damage and the associated cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 at 904.729.2401. You will reach one of our employees – not an answering service – and we will dispatch a team to address your water damage situation as quickly as possible.

About SERVPRO of Fernandina Beach/Jacksonville Northeast

We specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, our staff is equipped with the knowledge to restore your property. See out certifications below. We are also a Florida-licensed mold remediation firm.

Our Certifications

  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • IICRC Certified Firm
  • OSHA - 10-hour General and/or Construction Industry Training Program
  • OSHA - 30-hour General and/or Construction Industry Training Program
  • OSHA - Other Training
  • RCT - Rug Cleaning Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • UFT - Upholstery & Fabric Cleaning Technician
  • WRT - Water Damage Restoration Technician
  • State of Florida Licensed Mold Remediator MRSR450

SERVPRO Fernandina Beach/Jacksonville Northeast Provides Restoration AND Reconstruction Services

3/7/2019 (Permalink)

The kitchen in this condo was destroyed due to water damage. We did a turnkey job, mitigating water and mold damage and then a complete renovation.

When your home or business has been damaged by fire, water, or storm damage, the immediate concern should be temporary protective measures such as placing roof tarps to prevent additional damage, and boarding up to secure the building and remove water and debris.

After protecting and securing the structure, professionals at SERVPRO of Fernandina Beach/Jacksonville Northeast can begin the restoration process. Your home or business may need reconstruction work to get your property back to its preloss condition.

The professionals at SERVPRO of Fernandina Beach/Jacksonville Northeast can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keeps costs down.

SERVPRO of Fernandina Beach/Jacksonville Northeast can provide this continuity by supervising a full range of restoration/reconstruction services that will bring a building back to full functionality.

These services may be limited to replacing drywall, baseboards, and trim boards, or may entail a complete renovation if desired-including floors, cabinetry, appliances, countertops, painting, and a host of related services.

Having a company that can coordinate the whole process from start to finish to make your life easier, and gets you back in your home or business faster. “Like it never even happened.”

If you would like more information on hiring a restoration/reconstruction team, call SERVPRO of Fernandina Beach/Jacksonville Northeast today at (904) 729-2401.

Why SERVPRO of Fernandina Beach/Jacksonville Northeast? We Are IICRC-Certified.

3/4/2019 (Permalink)

We are certified by the Institute of Inspection, Cleaning and Restoration Certification!

SERVPRO of Fernandina Beach/Jacksonville Northeast is proud to be an IICRC certified firm. IICRC, or the Institute of Inspection Cleaning and Restoration Certification, is a non-profit organization for the cleaning and restoration industry. The goal of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, and restoration and installation industries. To accomplish this goal, the IICRC sets standards and certifications for inspection, cleaning, and restoration. The IICRC ensures that when consumers hire a certified firm or technician that they have hired experts who will provide reasonable assurance that work will be completed in accordance with the industry's "standard of care." The technicians of SERVPRO of Fernandina Beach/Jacksonville Northeast set themselves apart through training, experience, and comprehensive examination.

When you see a IICRC logo, you can be confident that an IICRC-certified experienced, qualified professional is caring for your valuable property. IICRC Certified Firms employ technicians who, after study, field experience and passing comprehensive exams, have received IICRC certifications in specific cleaning, restoration and inspection categories such as upholstery, wood flooring, stone and tile flooring, carpet cleaning, odor removal, mold remediation, water damage, fire damage restoration and more. 

We hold the following certifications through IICRC:

  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • IICRC Certified Firm
  • OSHA - 10-hour General and/or Construction Industry Training Program
  • OSHA - 30-hour General and/or Construction Industry Training Program
  • OSHA - Other Training
  • RCT - Rug Cleaning Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • UFT - Upholstery & Fabric Cleaning Technician
  • WRT - Water Damage Restoration Technician

If water, fire, or mold damages your home or business, please contact SERVPRO of Fernandina Beach/Jacksonville Northeast at (904) 729-2401. 

The SERVPRO 1-4-8 Rule & What It Means to You…

2/22/2019 (Permalink)

Timely mitigation is the key to minimizing damages and our 1-4-8 guidelines ensure we get the job done fast!

The longer it sits, the worse it gets.

Timely mitigation is key to controlling damage, downtime, and recovery costs. You will appreciate the rapid response and training of SERVPRO of Fernandina Beach/Jacksonville Northeast to help limit damage and get your home or facility back to normal quickly. You can count on SERVPRO’s 1-4-8 service guidelines to ensure that timely mitigation happens.

Service Response Guidelines

1 Hour – Within one hour of notice of loss, SERVPRO of Fernandina Beach/Jacksonville Northeast will contact you to arrange for service

4 Hours – Within four hours of loss notification, SERVPRO of Fernandina Beach/Jacksonville Northeast will be on-site to start mitigation services (if necessary). 

8 Hours – Within eight business hours, we will initiate a verbal briefing of the scope of damage and needed mitigation efforts.

These guidelines are a corporate-wide standard that all SERVPRO franchisees are expected to meet. Call SERVPRO of Fernandina Beach/ Jacksonville Northeast at 904-729-2401 if you have water or fire damage at your home or place of business.

Why SERVPRO? Our Restore vs. Replace Philosophy…  

2/14/2019 (Permalink)

Restoration, rather than replacement, where possible saves our customers thousands of dollars.

The insurance and restoration industries have performed multiple studies that conclude restoration has many advantages over replacement.  As a preferred mitigation vendor for most major insurance companies we are charged with a duty to restore whenever possible.

The major advantage to restore vs. replace is cost. In almost any situation, restore saves a tremendous amount of money compared to replacement.  One area where we can generate huge savings in a water loss situation is drying of hardwood floors instead of replacing them.  Even after incurring the cost of air movers, dehumidifiers and even specialized equipment usually there is a 45%-75% cost savings over replacement.  Another common example would be the drying of carpet and/or drywall.  Again using air movers and dehumidifiers and following the science of drying we can often save 75%-90% over replacement cost.  You can imagine how quickly these savings add up.

Another advantage of restore versus replace is time savings and business interruption savings. Drying a structure usually takes an average of three to five days. After our drying is completed, you or your customer should be back in their house or business right away. Back, as we like to say, “Like it never even happened.”  If you look at the alternative which is replace, you or your customer will have to wait weeks or even months to get back into their home or business while construction is going on. This leads to expensive hotel bills for residential customers or catastrophic business interruption costs for commercial customers. Either way you are talking a great deal of money, time and inconvenience! 

For these reasons we at SERVPRO look to restore whenever we can and whenever it makes sense.  We accomplish this by not only using our extensive training, knowledge and resources but also by responding immediately so that the impact of the water or fire damage is reduced.

If you have water damage at your home or place of business, call SERVPRO of Fernandina Beach/Yulee right away at 904.729.2401.

SERVPRO of Fernandina Beach/Jacksonville Northeast Delivers Satisfied Water Damage Customers

11/16/2018 (Permalink)

At SERVPRO Fernandina Beach/Jacksonville Northeast, our goal is to make water damage events less stressful and "Like it never even happened."

SERVPRO of Fernandina Beach/Jacksonville Northeast Strives for Excellent Customer Satisfaction on All Jobs

There’s no better answer to “Why SERVPRO?” than the glowing reviews and testimonials from our satisfied customers. Here is one review we received from a couple who recently suffered a water loss.

“I cannot say enough about this company and the staff they employee. I really didn’t know that companies like this still exist in this line of work that have such high standards and professionalism. We had a bad leak in our new home that I have been trying to get fixed for over a year. After 4 roof repairs the and having to deal with 3 different contractors, a roofer, drywall company and a painter on several different occasions my builder finally sent SERVPRO of Fernandina Beach/Jacksonville Northeast out. They came out to my home and removed all of our belongings from the room and neatly arranged them into another room. I was unable to be there when they arrived so I left a key for them. When we came home that evening we could not believe how neatly they arranged our clothes on rolling racks and displayed our shoes and even separated my wife’s clothes from mine. They removed the shelves from the walls and the ceiling that was damaged. They cleaned everything in the room and made sure there was no mold anywhere. When everything was repaired by the roofer they conducted a water test and then they replaced the drywall and did all of the mud work. They also repainted everything and did the knockdown on the ceiling. They came out every day until the job was complete. I was never home when they came out and they treated my home with respect making sure not to leave any mess behind each day. They made the process so easy and comfortable for us. I highly recommend SERVPRO of Fernandina Beach/Jacksonville Northeast for any water damage needs and any other services they provide. Thank you to all of the staff, you all are Awesome!” D. Raulerson, Fernandina Beach

If water damage, from the smallest toilet overflow to a full house flood, threatens your home or office call us at (904) 729-2401.  We are here to help and care for not only your home or office, but for you as an individual.  We understand that each job is not simply a job, but is someone allowing us to come into their lives during a very stressful event.  Our ultimate goal is to help make it a little less stressful on you – and most of all, to make it “Like it never even happened.”

When Major Storms Hit, We Are Backed By Unmatched National Resources

10/31/2018 (Permalink)

A nationwide system of more than 1600 qualified franchises backs SERVPRO of Fernandina Beach/Yulee.

When a major storm hits the our area, not only is SERVPRO of Fernandina Beach/Yulee ready to respond, but we are backed by two major support squads coordinated by our corporate office that ensure timely mitigation of your storm damage.

Our Resources Are Unmatched

First, there’s SERVPRO’s Disaster Recovery Team (called Storm Team), which mobilizes from across the country, as needed, to support large storm events.  A nationwide system of more than 1600 qualified franchises backs SERVPRO of Fernandina Beach/Yulee. This network of franchises travels at a moment's notice to support us when needed. Strategically positioned and available 24 hours a day and 365 days a year, the SERVPRO Storm Team Professionals are prepared for the unpredictable. This network proved to be invaluable when Hurricane Irma struck. We were able to reassure homeowners that their damages would be mitigated on a timely basis, which is an assurance many of our competitors simply cannot offer.

For losses of 50,000 sq. ft. or more, the SERVPRO Commercial Large Loss Division is called in. Our elite large-loss specialists are pre-qualified and strategically positioned throughout the United States to handle any size disaster. Every large loss is supervised by a commercial operations manager who helps ensure seamless communication and timely mitigation. 

For example, when the Wells Fargo Center, which covers an entire block in downtown Jacksonville, was flooded from Hurricane Irma, SERVPRO’s Commercial Large Loss Division was the disaster recovery team that was called in to mitigate damages. The team pumped water out of the basement garage, the basement level of the building and the loading dock area that was flooded. Those levels were filled with mud that had to be extracted and cleaned up.

When storms strike and you need an immediate response, call SERVPRO of Fernandina Beach/Yulee at 904-729-2401