What our Customers say...
I give them the highest marks. Personnel were very courteous and friendly. Both Pete and Pamela were very helpful.
Just a note to thank the SERVPRO Team for your fast, professional and complete response to our water overflow issue we encountered on Nov. 20/19 when the exit hose from our washing machine became disconnected from its drain.
You were our first contact and arranged for a crew at our door in little over an hour—-exceptionally fast service.
Jeremy Wade, Crew Chief, and his assistant Michael Rorrer immediately took charge of the situation, explained the process to us and proceeded to install drying equipment upstairs and down. Over the next few days, Jeremy and other members of his crew ( Stan and Michael ) checked in on us and kept track of progress.
I want to single out Jeremy as an excellent Crew Chief. From the moment we met him, we felt comfortable that he knew what he was doing and found him both professional and personable. He did what he said he would do and it was important to us that he stayed with us throughout the experience. I would recommend him to anybody as a skilled, understanding and efficient Chief with the capability to make customers as comfortable as possible as they ‘live’ through a difficult period.
Thank you, again.
Great team. Sean who was the main technician was amazing. Informative, knowledgeable and professional.
Your team did a great job! Thank you for providing excellent customer service!
Had a water line break underneath our condo. SERVPRO of Fernandina Beach/Jacksonville Northeast was impressive. Everyone was SUPER friendly and extremely professional. They were out to remediate the problem in no time at all, were back every single day to check on the status, and then remove the equipment. Due to their help, it didn't impact our rental bookings at all, and we couldn't be happier.
5 Star customer service and technicians! Kept us updated every day!
Thank you so much for doing the Emergency Ready Plans for my businesses. It gave me a lot of peace of mind with these recent hurricanes. Now we know how and where to shut the water off in case of emergency. You’re the best!
Helped solve our water intrusion problem. Very knowledgeable and detailed in the work performed. Would highly recommend!
I'm very selective when I choose a contractor to work in my home. I had a problem and wanted to make sure that it was fully corrected. SERVPRO of Fernandina Beach/Jacksonville Northeast was here several times to remediate the problem. All of their personnel are knowledgeable, neat, clean, polite and got the job handled promptly. I could not be more satisfied and highly recommend them.
I am an owner at Amelia Lakes Condo in Fernandina Beach, FL. After Hurricane Matthew blew though in October 2017, I was left with a large hole in my roof. My property management company did not think the roof needed to be repaired until March 2018. Yep, rain came into the attic and caused mold. SERVPRO came to our rescue. This is THE BEST COMPANY I have ever worked with. Every employee that we had contact with did their job professionally and considerately. They did a fantastic job of removing the mold.
I would and I have highly recommended SERVPRO to friends.
Your team did a great job! Thank you for providing excellent customer service!
SERVPRO has really good mold inspection prices, high tech equipment and the inspector was able to fit me in within 48 hours of my call! Which means it didn’t hold up my closing on our home. Excellent service and I received my report the same day! I never waited on hold either--a person answered the phone every time I called. A+ company :)
They were very kind and helpful. They corrected my mold problems with out any hesitation. The work performed on my vanity was very good.
Service was outstanding. No problems!
I cannot say enough about this company and the staff they employee. I really didn’t know that companies like this still exist in this line of work that have such high standards and professionalism. We had a bad leak in our new home that I have been trying to get fixed for over a year. After 4 roof repairs the and having to deal with 3 different contractors, a roofer, drywall company ,and a painter on several different occasions my builder finally sent SERVPRO out. They came out to my home and removed all of our belongings from the room and neatly arranged them into another room. I was unable to be there when they arrived so I left a key for them. When we came home that evening we could not believe how neatly they arranged our clothes on rolling racks and displayed our shoes and even separated my wife’s clothes from mine. They removed the shelves from the walls and the ceiling that was damaged. They cleaned everything in the room and made sure there was no mold anywhere. When everything was repaired by the roofer they conducted a water test and then they replaced the drywall and did all of the mud work. They also repainted everything and did the knockdown on the ceiling. They came out every day until the job was complete. I was never home when they came out and they treated my home with respect making sure not to leave any mess behind each day. They made the process so easy and comfortable for us. I highly recommend SERVPRO for any water damage needs and any other services they provide. Thank you to all of the staff, you all are Awesome!
After a wonderful Memorial Day weekend, my wife and I returned to our home on Amelia Island only to discover a water leak in the bathroom of our Jack and Jill bedrooms. We shut off the water supply to the house and then called SERVPRO. Within 30-45 minutes, two personnel, who were very professional, knowledgeable and courteous, arrived and quickly accessed the situation. They carefully moved furniture in both bedrooms to expose the wet areas of carpet A vacuum was used to remove the standing water and then a humidifier and multiple high volume air blowers were strategically placed throughout the 3 rooms. They returned daily to check status and reposition equipment until tests showed that the carpets and sheetrock were completely dry and then moved the furniture back in place. A much appreciated additional service of the company was sheetrock repair (wall opening made by plumber to repair the leak). The company employs very professional personnel and efficiently resolved any and all problems I encountered with this untimely water leak. I would highly recommend this local company.
We just had a construction clean by Richard and his crew-our home on the southern end of Amelia Island received damage from Hurricane Irma-we have been waiting for the reconstruction-what a fantastic job they completed today! It took the 4 of them 2 days, and I don't know that the house has ever been so clean-I would recommend this crew with no hesitation.
Quick response and a fantastic job on our duct cleaning.
Great service! Helpful with getting the job done even when we were out of town.
Professional and responsive. Hopefully you don't need their services but if you have a mold issue or flooding they will get it taken care of.
Absolutely love SERVPRO. Fast response, lovely communication. Went out of their way to resolve our issues with in our units after Hurricane Irma! Highly recommend them!
We had a major water leak in our condo ending up with 2” of water on the floor. Our shut off valve was damaged so we had to find the building main shut-off valve.
SERVPRO were on site before we could shut-off the water. They started immediate damage control & stayed with us until we have abated the water.
Can’t say enough good things about them.
Awesome! SERVPRO was quick and great to work with.
My house was recently flooded and Heather, Pete and the rest of the team were amazing! Very prompt and professional, even working on the weekend to get my house back to normal. Thanks so much! I highly recommend you to everyone I meet.
I would highly recommend SERVPRO Fernandina Beach/Yulee. We had flood damage at our house and they did a wonderful job with the clean-up and drying.
They did a great job on our flooded senior center at Hilliard!
I own a ground level condo on the marsh (west) side of Amelia Island FL. With the forecast of storm surge of 7" to 11" due to Hurricane Irma, I was glad I had flood insurance. So I called SERVPRO and spoke to Pete Reilly. He understood my concern. I said I'd be down when the storm was over and he said he had made sure the office knew I was on my way. The next day, having checked damage to the property, I called Pete's office manager and told her what I had found. She said she was awaiting my call and they were ready to respond. As a retired business owner I can only say that this business is TOP NOTCH.
I would definitely recommend SERVPRO Fernandina Beach/Yulee/North Jax to anyone who has water damage. Their technicians took the time to do the job thoroughly and they explained everything they did.
SERVPRO did some mold removal on our house a while back. They did a great job, and we won't hesitate to call them again!
Great job! Wonderful people!
Thank you SERVPRO!
SERVPRO was fast to dry everything and just as fast to make the repairs. Thank you for all of your help!
Thank your crew for everything they have done for my husband and I. Even though this was small leak we appreciate all the time your personnel took to make sure everything was checked and done properly. Your company provides a 5 star service!
Good job! Thank you for making sure everything was put back together after the flood.
Your team has done a wonderful job with this one. Thank you for all of your help!
Thank you SERVPRO for your help with our fundraiser. We really appreciate it.
The staff of SERVPRO of Fernandina Beach did an excellent job! I would certainly use them for future cleaning or restoration needs.
Thanks to their quick response time, SERVPRO saved a lot of my things that would have been water damaged if I had to wait for anyone else. I highly recommend calling them if you need service now. Thanks Servpro!
SERVPRO definitely made my kitchen sink leak like it never even happened. They were in fast and out even faster. They had some really helpful tips on how to prevent a disaster like this in the future too. I would call them again if I have any kind of fire or flood.
SERVPRO did a great job with my mold remediation. They were timely, courteous, and gave me helpful information to help me deal with my insurance. Thank You!
SERVPRO did a great job drying up my kitchen sink overflow. I would recommend them to anyone who wants the job done thoroughly and properly. Thanks guys!
Having a lot of rental properties in the area, we have found that it is important to have someone like SERVPRO around to help out no matter what time of day. We had a water tank leak that turned into a mold problem and these guys did a fabulous job. They even came out at 9:00p.m. on a Sunday. Now that's customer service! From then on we haven't used anyone but the professionals at SERVPRO.
We had a small fire in our kitchen and called SERVPRO. They showed up fast, were very polite and knowledgeable, and finished cleaning fast too. I would use them again.
I have a business in Jacksonville and I called SERVPRO for commercial cleaning services. They did a great job cleaning the disaster our office was in.
SERVPRO was here on Easter Sunday morning within 2 hours of our call. We had total confidence they would do what was necessary to restore our home after 3" of water flooded our main level. Fantastic job!
We received excellent services - SERVPRO arrived in just over an hour after our crisis on a Saturday. Thanks to the crew at SERVPRO of Fernandina Beach/Yulee!
Maintaining such a large resort property can be challenging. Knowing that we can call on a professional team at any hour gives us reassurance that no matter what size the disaster SERVPRO will be there to address the issue at hand as well as minimize damages. Thank you for all of your help SERVPRO of Fernandina Beach/Yulee!
SERVPRO of Fernandina Beach/Yulee came to my home at 3 a.m. on a Sunday with lightning fast response. If they were to delay arrival I feel like my home would have just fallen apart. They did a great job removing all of the water that flooded our house following a pipe break under our kitchen sink. The staff was very polite and attentive to our needs and concerns. Thank you so much SERVPRO for restoring our home!
I did not realize how much a water damage can affect the well being of my home until a refrigerator water-supply line ruptured and flooded the majority of it. I knew I needed to call the professionals. The staff I dealt with at the Fernandina Beach/Yulee location was very polite, professional, and provided a very high level of service. Thank you for restoring my home. Bruce.
Thank you for taking care of my parents home following a water heater leak. Not only were they happy with the service you provided but I really appreciate the time your staff took in dealing with them. Considering they are older this was very overwhelming for them. Your production manager has phenomenal customer service skills and should be rewarded for going above and beyond.
Thanks SERVPRO for cleaning all of the soot from my condo. Your team did a great job and was very thorough.
The team at SERVPRO are great. There has been a humidity problem in my home causing mold. These guys are experts! They did a no cost assessment and found some issues that I would not have recognized otherwise. They were very thorough and addressed all of my concerns. Thank you SERVPRO of Fernandina Beach/Yulee for figuring out what was causing the mold problem and cleaning it up promptly.
SERVPRO of Fernandina Beach/Yulee has done an outstanding job cleaning up after a fire in my home. I would definitely recommend them to anyone needing fire restoration. Thank you!
My wife and I were looking to buy a home on Amelia Island. We found the perfect one however the previous owners were smokers and left quite a mess too. The only way we would have been able to live in this home was if there was some way to get rid the heavy smoke odor. These guys really know what they're doing. They did an awesome job getting rid of the bad odors, cleaning everything from ceiling to floor as well as the HVAC system. We are happy to say our new home smells wonderful. Thank you SERVPRO.
Thank you for your attention to detail while taking care of the mold problem in my house. Your staff showed up on time each day and were very polite and well mannered.
Thank you for cleaning the air conditioning system and vents in our office. We really appreciate the work you've done and the extra time your staff spent taking care of things that they did not have to do otherwise. We could not have asked for a better level of service.
Your on-site personnel were a pleasure to deal with. They arrived fast and cleaned thoroughly. Thank you!
SERVPRO does an excellent job cleaning our hallways and common areas. We are very happy with the results and would like to have you back on a regular basis. We look forward to seeing you guys next time.
These guys have an uncanny attention for detail. Thank you for cleaning our offices.
SERVPRO brought in a whole team of people to take care of our offices after a sewer line backup flooded nearly the entire building. They got the water out fast and did a great job cleaning up too. Thank you.
Thank you for your fast response. Following the fire in my house everything was very overwhelming. The SERVPRO team helped me through the process providing valuable information to not only move forward but to help with the insurance process as well. Thank you all for your help.
Thank you for providing an estimate so fast. We really appreciate it!
Thank you SERVPRO of Fernandina Beach for always being there when we need you. Your team always arrives promptly and does a spectacular job.
I never knew such a small stove fire could create such a large mess. I am so thankful that SERVPRO was able to take care of the problem. They did a good job cleaning and were very courteous as well.
Thank you all for your help dealing with the mold in home. I had complete confidence in your team from beginning to end. One of your staff even noticed that my pets' food may have been contaminated with mold and brought some with the next day. That was very thoughtful. Thank you again!!
You guys do an excellent job. Thank you.
SERVPRO is our new secret weapon. My wife and I own several rental properties in the area and have been continuously looking for a company that can not only clean throughout a house but the carpets too. We called SERVPRO for a job that we did not even think was possible and they nailed it. Thank you for saving the carpets in our rental, you saved us a lot of time and money on that one.
Thank you for cleaning my mold problem. I could not have done it myself. Your staff was very friendly and did a very thorough job.
If you want a job done right call SERVPRO. If I were to have a fire again I would most definitely recommend using them. Thanks.
Thank you for a job well done. If I were to have a mold problem again I would recommend calling SERVPRO.
I had a difficult time finding a company that I could trust to clean my oriental rugs. SERVPRO has extensive knowledge in this area and I think they did a wonderful job cleaning them. Thank you.
Thank you for coming back to clean everything after my washer line gave way. Everything looks great and you all did an excellent job.
Thank you for all of the work you have done SERVPRO of Fernandina Beach/Yulee. You've done a great job cleaning and restoring my home after the fire, and I really appreciate that you helped me line up the other vendors that needed to do work after you.
I had a mold problem following a water line break in my kitchen. I wish SERPVRO would have cleaned up the flood because they did a wonderful job cleaning the mold. Thank you SERVPRO of Fernandina Beach/Yulee.
Thank you for taking care of the water problem in our office. Without your fast response and cleanup we wouldn't have been able to return to work so fast.
SERVPRO of Fernandina Beach/Yulee does a great job accommodating our cleaning needs for the large number of rentals we manage. They are always there to help when we need them.
I was very happy with the level of service and customer service provided by SERVPRO. Thank you.
I hope I never have a fire inside my house again. If I did though I would most certainly call the professionals at SERVPRO. They did a good job restoring everything to its former condition.
Thank you for helping with this mold nightmare. It has been a pleasure working with your company to get this all cleaned up.
Thank you for your hard work. Please thank your staff as they did a wonderful job.
Thank you for taking the time to help me with my insurance claim. The SERVPRO staff also did a great job with the clean-up.
A small fire in my home was a lot to deal with. Thank you SERVPRO for handling this burden in a timely and very professional manor.
Thank you SERVPRO for responding so fast. We experienced heavy rains from a storm which resulted in half of our house being flooded. You crew did an excellent job removing that water and drying everything. Thanks again!
Well executed SERVPRO. You've done a wonderful job cleaning up after my relative passed away in his home. I couldn't have done it without you.
I wasn't aware that your company did pressure washing until I spoke with your sales person. Your production crew did a good job cleaning my homes exterior and driveways. Thank you.
Thank you SERVPRO for taking care of the flood in our office. Your team was really polite and did an over the top job!
Thank you for participating at our community event. We were happy to have you and are welcome to join next time.
SERVPRO did a stellar job installing laminate floors after a dishwasher flooded our rental. Thank you!
I've had my carpets cleaned many times in the past. What made your company stand our is your attention to detail. Your technicians did a great job cleaning my carpets.
Thank you for volunteering at our event. We really needed the help. Please let your crew knows how much we appreciated them taking the time to help out.
Thank you for deep cleaning my parents home. They surely couldn't have done it without your help.
Excellent job with the repairs. I appreciate your consistent, prompt communication and good work!
Thank you for coming out on a holiday. You techs did a very thorough job cleaning up after the work performed.
Thank you for your professional services. Our office has been returned to its former self thanks to your timely response and outstanding work.
I couldn't have done this myself. Thank you very much for your expert bio-cleanup services.
Your crew did an amazing job. They were very polite and understanding of our needs in a time of crisis. Thank you.
Heavy rains flooded our house and your crew was here very fast to help. Thanks for all of your effort in restoring our home.
Thank you for the hard work you all provided. Your crew showed up early and stayed late to make sure we were taken care of. We really appreciate it!
SERVPRO has done a wonderful job with my restoration project. Thank you.
Thank you for volunteering SERVPRO of Fernandina Beach/Yulee. We really appreciate you taking the time to help out in our community.
Please thank your team for arriving so quickly. We could not have completed this project by ourselves. Thank you again.
Losing a loved one can be tough. Cleaning up after can be even worse and is best left to the professionals. I would recommend your office time and time again because of the outstanding work you all do. Thank you for making it "like it never even happened".
I know you're no flooring company but man did your techs do a great job installing our floors after the flood! They did a better job than the flooring company that installed them last time. Thank you for the great work.
Thanks for all of your support SERVPRO of Fernandina Beach/Yulee. We couldn't have done it without you!
This type of work is best left to the professionals. Your team is well educated and trained to perform the work they do. Thank you for a job well done.
Thanks SERVPRO for cleaning this bio-hazard problem. Your crew did an excellent job.
Well done SERVPRO. We threw a bit of a curve ball at you and you took care of it without a problem. Thank you!
Thank you for a job well executed. Your personnel was prompt on arrival and job completion.
I couldn't thank your office enough for helping us in our time of need. Your crew did an excellent job. I would definitely recommend using SERVPRO again.
When my home flooded I didn't know what to do. I am very thankful my neighbor recommended I call SERVPRO. They did a wonderful job from start to end. Thank you very much for restoring my home!
SERVPRO is the best. Thank you for your outstanding services. Please let the crew that was here know that I am very appreciative of the work they did.
If you want a job done right the first time call SERVPRO of Fernandina Beach/Yulee. They did a great job.
Good job SERVPRO. Thanks for your hard work.
Thank you for drying out my house. Your crew was very knowledgeable and accommodating.
Thank you SERVPRO for all of your help. You did a great job!
Your company did a spectacular job with this project. Thank you.
Fast response time. Timely job completion. Polite employees. Thank you SERVPRO.
SERVPRO removed an odor from my house that I thought would never come out. Thank you so much.
Thank you for doing such a good job. Your crew was always on time and very knowledgeable.
Thank you for taking care of the damages to my home after the storm. Your team did a fantastic job and I would highly recommend them.
If you want a job done right the first time call SERVPRO. Theses guys did a great job from start until end. I even had a couple of questions after the job was complete and they were happy to help. Thank you SERVPRO!
Your results were outstanding. Thank you for the services provided, everyone did a great job.
Thank you for your support to the local community. We really appreciate it.
Your company is an expert in its field. Thank you for assessing the damages to my home and taking care of everything else.
Thank you for all of your help. Your company provides very professional service.
Two thumbs up. Your crew arrived fast, were very professional, and took care of our property as if it were their own.